Update: TWC Reacts to ‘Monster Storm’ in New York City

We have good news, and it will get better.

This afternoon it was announced that service has been restored to more than 75% of affected customers in areas of Brooklyn and Staten Island, while several Queens neighborhoods continue to face service interruptions in the wake of last week’s twin tornadoes.

Though it’s been reported that electricity has been mostly restored thanks to the efforts of Con Ed and several neighboring utilities, Time Warner Cable’s technical teams are focused on ensuring safety and replacing downed transmission lines.

Customers should contact us with individual service issues, but please understand that wait time is higher than usual as calls are coming in to report these issues or get updates on repairs.

Thank you for patience while we continue to make progress. We’ll keep the updates coming, too.

— AB

“Killer Storm.” “Hell Breaks Loose.” “The Apocalypse.”

Surely New Yorkers have a lot to talk about today after the city was hit with a sudden and vicious tornado-like storm yesterday evening that left significant damage throughout the boroughs of Brooklyn, Queens and Staten Island. Branches snapped, trees uprooted, rooves lifted.

Local channel NY1 News reported more than 30,000 Consolidated Edison customers are without power today, the majority in Queens, following a rush-hour explosion of wind and water. The electric company isn’t the only one working diligently to restore service to its customers.

This morning Time Warner Cable’s NYC region issued a statement on its website letting subscribers know which areas sustained the most damage, while assuring them that it is our main focus to return service to all those impacted as soon as possible.

“Time Warner Cable engineering and technical teams worked through the night and continue their efforts together with Con Ed and FDNY to ensure safety, as well as to repair and replace damaged equipment and  facilities. Our goal is to restore service as quickly as possible for our customers.”

While weather officials are still trying to determine if the storm could be classified as a tornado, New Yorkers are assessing the personal impact wrought by 100 mph winds, heavy rain, and, according to the New York Daily News, “hail the size of nickels.”

News outlets have reported one casualty, sadly, though it seems the storm caused more inconvenience than anything. Neighbors in Park Slope, Brooklyn, looked dizzied last night after the storm passed, their faces and conversations conveying a “What just happened?” amazement.

But the worst is over and New Yorkers, ever resilient, are already back doing what they do best. Time Warner Cable is no exception.

Were you impacted by yesterday’s storm? If so, tell us about it and if you’ve experienced any interruptions in your cable service.

Categories: Customer Care, In the Community, Outages/Service Issues