By: Jeff Simmermon at 02:09 pm
A lot of times I’ll be walking down the street and a half-remembered snatch of an old TV theme song will drift through my head. Once I lock in on it (usually it’s just the A-Team theme again) it makes me want to watch the show really, really badly. But by the time I get home, I’ve walked past a bunch of other stuff and am thinking about squirrels or dinner or worrying that I offended somebody with an e-mail. Sometimes all three.
Then hours later I’m sitting in front of the DVR trying to remember what it was. I always forget, shrug and watch Soul Train reruns again.
It’s really a rich tapestry.
But our new Remote DVR Manager changes that. We’re thrilled to announce that our customers across most of our footprint can now use our Remote DVR Manager to manage scheduled recordings on their DVRs at home from a computer or browser capable mobile device.
As of October 18th, 2010, we will be launching our Remote DVR Manager in the following markets:
As of October 29th, 2010, customers in El Paso, Austin, Corpus Christi, Laredo and the Midwest (excluding NE Ohio and Green Bay) will also be able to use our Remote DVR Manager. We should also be able to launch Dallas in the 4th quarter of 2010.
If you are reading this before the aforementioned launch dates, please be advised that the products may be “soft-launched” in your area already. In that case, feel free to give them a try, but please be aware that we’re not all the way cleaned up for company yet and you may not have the optimal experience that we hope to provide by the launch date.
I thought I’d pull together a quick tutorial that would show our customers how to use Remote DVR Manager to perform the tasks that most people are likely to use. We’ve also got a much more advanced, in-depth user guide, as a PDF. All the photos below are pretty tiny, click on them to see much larger/more legible versions.
First of all — to log in via MyServices:
1) Go to: My Services
2) The MyTV tab within MyServices shows your scheduled recordings, a quick search field and also shows a link to the mobile version (mdvr.timewarnercable.com). The mobile version works best on smartphones – please bear in mind that Remote DVR may not be available to all mobile devices. The full site doesn’t render too well on mobile browsers, and we want you to have the best possible experience.
3)To view TV listings:
You’ll see the familiar grid guide. Click on a show to expand, view info and set a single or series recording.
4)To schedule a recording:
Press the “record” button to order a one-time recording (or click “setup series recording” to schedule as a series.)
5)Search by title
You’ll see your search results here. You can get more information or schedule a recording directly from the results.
Search by keyword
Here you’ll see a keyword search for “Italian,” with “cooking” as a genre filter
Here you can see the expanded info from the show list entry, get more information, edit your recording options or cancel a recording altogether. We can’t yet delete past recordings. However, we know that it’s important, and we’re working hard to implement this in a future release:
Right now this service is only available to our customers in the aforementioned areas. But we’re working to roll it out to all of our customers nationwide. We know you all want it, and we’re working really hard to make it a reality. Please bear in mind, too, that some services are not available to CableCARD customers, and not all equipment supports all services.
If you’re reading this post after our launch dates and have any feedback or see any bugs, please let us know in the comments section. Our developers and product people will be checking in, and they’ll take all of your input on board for future iterations.
Categories: What's New