March 16, 2011

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We Made A Run to the Corner Store: Our iPad App Is Back Up and Running

I said it this morning and I think it bears repeating: it’s not a good party unless you run out of beer. It means you’ve got a big and thirsty crowd.

However, the best parties usually invoke a quick run to the corner store for more supplies to keep the momentum going.

So on a parallel track, we’ve got a fix in for our iPad app and it appears to be working. We’re back online and still standing by and watching in case anything else pops up. We appreciate your patience — and we’re so glad you came to the party.

+- 12 Comments

  1. Mehdi's reply

    I was getting this text on my iPad AT HOME..

    “The programming you have requested is only available when you are accessing this video service in your home, using a cable modem authorized by Time Warner Cable”

    well, i am home and i do have TWC modem!!

  2. Joost Schuur's reply

    This worked fine for me early on the 15th, but now I get the following error:

    “The programming you have requested is only available when you are accessing this video service in your home, using a cable modem authorized by Time Warner Cable.”

    I’m on my home wifi network just like when I had it working two days ago. I have an Airport Extreme as my wifi router behind my TWC cable modem. That’s not a problem, is it?

  3. anonymous's reply

    Two young (underage) women drinking a beer might not be the most professional photo to use for a blog post…

  4. Anon's reply

    Geez people… lighten up! I for one appreciate TWC’s responsiveness. The iPad app itself could def use some work, but they’re off to a good start.

    Refrain from commenting unless you have something productive to add to the discussion. With that being said, the ability to adjust volume on screen would be a good start!

    Thanks for the effort!

    PS Anonymous: What led you to the conclusion that the women in the picture above are underage? Oh, right… just conjecture on your part!

  5. Darren Benjamin's reply

    I have exactly the same issue as Joost! When will this be fixed?

  6. Crosh's reply

    Yes, but the thing is that we are experiencing an outage for the volume of customers that are trying to download and use the application at the same time, our technicians are working to resolve the issue sooner.

  7. Crosh's reply

    TWCable TV™ iPad™ application’s channel line-up have been restored.  The application is functioning as designed for customers. Enjoy it!

  8. Joost Schuur's reply

    It looks like my problem is related to TWC’s current bandwidth/resource issues for the iPad app. It works intermittently now, but with some crashes when I change channels, and still the occasional appearance of the error I listed earlier when I restart it.

  9. Jeff Culbertson's reply

    It worked well yesterday, and I was pretty impressed with the app as a good start.

    Today not so much. My error is similar to the one mentioned above but slightly different. I question if it’s an “error message,” although it’s clearly “in error”:

    “The programming you have requested is only available to Time Warner Cable video subscribers who subscribe to this programming as part of their video subscriptions.”

    Of course, I am, and nothing has changed since it was working yesterday. If the message were something else, like “sorry we are having load issues” or something like that, I can understand that. This message is just … wrong.

  10. Michael Van Gorkom's reply

    I’m in the same boat as many people above. This app worked great for me the first day, now all I get is the error, “The programming you have requested is only available when you are accessing this video service in your home, using a cable modem authorized by Time Warner Cable.”

    Like the people above, I am at home, have TW Cable + cable modem, and am using an Apple Airport Extreme router.

    The app hasn’t worked at all for the last 2 days.

  11. Jeff Simmermon's reply

    @Michael, @Jeff, all with similar issues: I was actually working on post about this in another window right this minute. We are finding that there are some variations for individual account configurations from division to division – and a small percentage of our customers are having the problems that you’re describing.

    If you’re having this problem, we recommend that you call into customer care — or use our Twitter care team @twcablehelp to check your account configuration in our internal systems. If the person you talk to can’t help you themselves, they should be able to transfer you to our Digital Identity Group (DIG). The DIG group should be able to get you squared away.

    Thanks, all of you, for your comments here too. We’re all reading these and considering the feedback for fixes and future iterations. We can’t make this thing great without you.

  12. Jeff Simmermon's reply

    I just posted something you guys may find helpful re: you app not working in the home — http://bit.ly/eiIHBg

    Hope that helps.

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