As you may recall, we released a pretty popular iPad app this spring that allows our customers to watch live streaming cable in HD right there at home — balanced on the kitchen counter, cradled in their laps, or balanced on the chest while lying in bed or on the sofa.
We like to let our customers decide what’s best for them.
Starting today, July 7th, we’re releasing a pretty significant update to the TWCable TV iPad App.
Customers with our app will experience the following changes:
1) An expanded channel offering — now our customers can view up to 100 channels
2) An interactive program guide that allows users to see program listings for up to 7 days. Customers can also configure the guide to display only their favorite channels, in order to avoid scrolling through the entire channel line-up.
3) The ability to tune the set-top box from within the new guide in the app. Simply tap on a network logo within the iPad program guide or the “watch on TV” button within the program description to tune directly to the channel.
3) The iPad app will now feature a Remote DVR Manager, allowing customers to schedule and manage upcoming recordings on compatible DVRs.
In order to install this, simply download the update from the Apple store as you would any other app.
As a reminder, you must have an iPad running iOS 4.3 or later, a Time Warner Cable video package at the Standard/Expanded Basic level or higher, a WiFi connection, a Time Warner Cable My Services username and password, and a compatible cable box or DVR.
Furthermore — and this is kind of a big caveat — if you live in the Dallas or LA region and some parts of Texas and have a guide that looks like this:
…the guide, DVR and channel change functionality won’t work for you. It’s much more difficult to create new applications that work with this software — but not impossible. Which, frankly, is kind of a bummer. We are working hard to develop a version of the iPad app that will account for this variation.
Customers that have guides that look like this:
should be just fine.
For more information, visit TimeWarnerCable.com/iPad.
We hope you enjoy this update. Customers may find some bugs throughout the app, as we never know quite how something performs live until it’s actually live. We are working against a list of known issues right now that should be corrected in an update in a week or two. If you experience any bugs, or have any ideas for future updates, please let us know in the comments.