Now Launching the TWCable TV iPad App, Version 2.0

Jul 07 2011

Now Launching the TWCable TV iPad App, Version 2.0

As you may recall, we released a pretty popular iPad app this spring that allows our customers to watch live streaming cable in HD right there at home — balanced on the kitchen counter, cradled in their laps, or balanced on the chest while lying in bed or on the sofa.

We like to let our customers decide what’s best for them.

Starting today, July 7th, we’re releasing a pretty significant update to the TWCable TV iPad App.

Customers with our app will experience the following changes:

1) An expanded channel offering — now our customers can view up to 100 channels

2) An interactive program guide that allows users to see program listings for up to 7 days. Customers can also configure the guide to display only their favorite channels, in order to avoid scrolling through the entire channel line-up.

3) The ability to tune the set-top box from within the new guide in the app. Simply tap on a network logo within the iPad program guide or the “watch on TV” button within the program description to tune directly to the channel.

3) The iPad app will now feature a Remote DVR Manager, allowing customers to schedule and manage upcoming recordings on compatible DVRs.

In order to install this, simply download the update from the Apple store as you would any other app.

As a reminder, you must have an iPad running iOS 4.3 or later, a Time Warner Cable video package at the Standard/Expanded Basic level or higher, a WiFi connection, a Time Warner Cable My Services username and password, and a compatible cable box or DVR.

Furthermore — and this is kind of a big caveat — if you live in the Dallas or LA region and some parts of Texas and have a guide that looks like this:

…the guide, DVR and channel change functionality won’t work for you. It’s much more difficult to create new applications that work with this software — but not impossible. Which, frankly, is kind of a bummer. We are working hard to develop a version of the iPad app that will account for this variation.

Customers that have guides that look like this:

should be just fine.

For more information, visit TimeWarnerCable.com/iPad.

We hope you enjoy this update. Customers may find some bugs throughout the app, as we never know quite how something performs live until it’s actually live. We are working against a list of known issues right now that should be corrected in an update in a week or two. If you experience any bugs, or have any ideas for future updates, please let us know in the comments.

Categories: Content Delivery, Cool Stuff, Customer Care, Future of the Industry, Product Launches, Programming, TV Everywhere, What's New

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75 Responses to “Now Launching the TWCable TV iPad App, Version 2.0”

TK
Jul 11, 2011
at 12:10 pm

Love the app since day 1. However, it is frequently “loading” which messes with the flow of the show you are watching.
This needs work. I have tried 6 different wifi routers-same problem. Please fix this!

Would love to be able to watch what has been recorded via the DVR on my iPad. Also, please add local tv stations so we can watch local news and programming.
Cathi Thomas
Jul 12, 2011
at 9:31 am

OK, this worked until I upgraded this morning. Now, nothing. Just keeps closing out and going to the ipad home screen. Suggestions?
Alonzo
Jul 12, 2011
at 8:55 pm

Icant change the channel from my iPad whyy you need Tao fix this
Jack
Jul 13, 2011
at 3:00 pm

I agree that TWC should develop an i-pad applet to work with the older software guides of SARA and I-Guide.

The medium to long term plan would be to get those systems updated to Navigator so that the i-Pad application could be accessible regardless of the area in which a TWC subscriber resides.

Kudos to the tech team for working with outside vendors (Apple) to develop and implement this technology! Good job!
Natesac
Jul 13, 2011
at 6:19 pm

The 2.0 update brought some really nice touches. It’s too bad I cannot enjoy them because

A. I live in the greater Dallas area where our boxes are not not compatible with DVR management.
B. I decided to jailbreak my iPad 2, which is my choice to do whatever I want with my property. And jail breaking is no threat to TWC.

TWC should really get with the program. Looking at these comment threads, message boards, and especially twitter, TWC customers are literally screaming for HBO Go. All TWC has to offer as a response is. “We are in negotiations” We have been getting this response since April when the app launched. All the while we are subjected to HBO GO ads on our TWC cable tv.

If you look at the twitter stream for @HBO GO it is literally jammed with people asking when it will be available for TWC customers. HBO’s response is “call your provider and tell them you want HBO GO” if you look at @TWCableHelp their stream is also filled with questions about HBO GO their response is “we are in negotiations”

If I have anything to glean from my continued prodding into the subject it is this: I believe HBO wants us to have access, but TWC does not like something about the delivery. Be it the out of house access or the lack of TWC advertising. Or perhaps TWC would rather funnel the HBO GO content into the 3.0 version of their own app. Whichever it is, months of “in negotiations” is total bull.

The customers are screaming, TWC is obviously not listening. And then you have Jeff Simmermon come into this comment thread and basically dare people to jump ship. He must have hella job security, because most corporations would not tolerate their customers being talked to that way. I understand he’s probably sick of his twitter feed and email box being filled with unhappy customers screaming for HBO GO. But if your are getting that frustrated then perhaps it’s time to effect change. The screaming will stop once you cave in to your unreasonable stipulations and give us access to what EVERY OTHER CABLE PROVIDER SEEMS TO BE ABLE TO.
juli
Jul 13, 2011
at 10:12 pm

Can I please get a straight answer on whether or not this app is functioning in San Diego?

I contacted customer support because the app isn’t working right and that’s the answer I got, but I know someone in San Diego who has a functioning app (I’m talking program guide and dvr settings).
Brad
Jul 15, 2011
at 2:19 am

If the app is crashing try deleting and reinstalling the app, if this does not work hold the lock and home button on your iPad until it ask you to power off, then wait until it turns off then hold the same buttons to turn it back on.
Chad Puska
Jul 16, 2011
at 10:39 pm

Android please
D.Warren
Jul 18, 2011
at 10:38 am

I have no sound and none of the features work. It says ” Cable box not responding, unable to communicate with your box…”
J stoppard
Jul 20, 2011
at 3:12 am

Like D Warren, I have no sound and none of the features work (Nice picture though). Understand I can’t have some of the features because I live in LA but without sound the app is pretty useless….any ideas or suggestions how to help?
Mark
Jul 26, 2011
at 10:50 am

when is available for iPhone4?
michael uman
Jul 29, 2011
at 4:54 pm

it logs in but wont let me swicth to the channels to watch anything.it worked fine before the upgrade.come on.we all pay enough for your service to get an app from you that functions,The other cable providers apps work.I have had this app since day 1 and it has consistently had more problems than ANY other app i own.
Amit
Jul 30, 2011
at 4:21 am

I m not having any problem with the live TV option
but i cant access the tv guide and the dvr options…..its says cannot communicate with the cable box…..Help!
Emma
Aug 18, 2011
at 8:00 am

I cannot watch live tv. It keeps saying I need to be connected to my home network. Well, I’m typing this from my iPad whilst on my home network so I think you need another update. I can use all other functions of the app (DVR manager, tuner, etc) but not the one function I truly care about: watching tv on my iPad.

Please help:)
Jayson
Sep 21, 2011
at 7:03 pm

Can I please get a straight answer on whether or not this app is functioning in San Diego?

I contacted customer support because the app isn’t working right and that’s the answer I got, but I know someone in San Diego who has a functioning app (I’m talking program guide and dvr settings).
Rick
Oct 14, 2011
at 5:47 pm

Will there ever be a DRIOD APP?
Maruschka
Oct 15, 2011
at 12:24 am

If I can see my upcoming scheduled recordings on my DVR, why can’t I see – and watch – what I have recorded already?
Jeff Simmermon
Oct 16, 2011
at 1:46 pm

Rick – there will be a Droid app. I’m not privy to specific schedules, but I’ve seen a loose roadmap for 2012 and it’s on there.
Josh Moore
Oct 16, 2011
at 10:02 pm

Nice app, but my channel change function doesn’t work. I live in NC and I have the newest tv guide set up. Please fix…
Charles Taylor
Nov 30, 2011
at 8:48 pm

Not a seamless boot and play app at all. Netflix is. Use it in my opinion.
Debbie R
Jan 22, 2012
at 12:02 am

App does not work. It plays for a few minutes and then the message on the screen is “loading”. It never resumes play. I live in NYC. So frustrating. It used to work well when I first got my iPad in Dec 2010. But after a few months it stopped working.
Vanessa
Feb 02, 2012
at 8:54 pm

I really wish I could watch local stations or at least my DVR!
Jim Hayden
Feb 04, 2012
at 8:24 pm

I just downloaded this app, and every thing works, except for channel changing and record DVD function. I get an error message for both of these functions.
Will pollard
Feb 23, 2012
at 3:50 pm

So when will remote dvr be available in Kentucky?
Frank
Mar 17, 2012
at 8:41 am

This was posted in July and I’m in Dallas. I really like this app. There’s no lag or buffering but would SERIOUSLY LOVE IT if you got the dvr functioning up to speed. It’s March now. How much longer???