How Hawaii Gets Extreme « Time Warner Cable Untangled

Sep 16 2011

How Hawaii Gets Extreme

Ask anyone about surfing here in Hawaii and you’ll probably get some sort of answer containing “waves”, “breaks” and “boards”, with a “brah” and a shaka sign sprinkled in between.

But when you talk about surfing on the Internet, we Hawaiians – the geeky ones in particular – tend to get even more excited, especially when it comes to our speeds.

So when Oceanic Time Warner Cable launched a new tier of broadband Internet called Road Runner Extreme, you can bet our customers were “stoked”! With download speeds of up to 30 Mbps and upload speeds of up to 5 Mbps, Road Runner Extreme takes Internet surfing to another level.

Here’s how one local techie uses Extreme in his day to day:

How customer Brian Dote uses Road Runner Extreme

And we’re not done there! Hawaii has recently introduced another level called “Wideband” where you can expect up to 50 Mbps down and up to 5 Mbps up to start, with the potential to hit up to 150 Mbps and beyond!

Here’s Oceanic Time Warner Cable’s President Bob Barlow to tell us a little more.

Oceanic Time Warner Cable President Bob Barlow talks about Road Runner Extreme and Wideband

So as you can see, we Hawaiians love our surfing, even if it doesn’t involve waves, breaks, or boards.

Surf’s up brah!

Categories: Broadband Penetration/Deployment, Hawaii, Product Launches

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6 Responses to “How Hawaii Gets Extreme”

MM.Net
Sep 17, 2011
at 12:54 am

Why not get the regular service working first. All it does is go up and down. Irritating!
Come on RR
Sep 21, 2011
at 2:34 am

Make the regular everyday RR work first!
Edward Sugimoto
Oct 01, 2011
at 7:17 am

Hi “MM.Net” and “Come On RR” (I noticed the same IP address for both). Can you please provide your real email address so that I can communicate with you in an attempt to resolve any issue your connection may have? Mahalo!
ExCustomer
Oct 12, 2011
at 9:55 pm

Our internet hasn’t worked for a month now – and we keep getting the run around from Oceanic. We’ve replaced the router, the modem and downloaded the “patch” software. Oceanic – you have lost our business.
Edward Sugimoto
Oct 20, 2011
at 4:57 pm

Aloha ExCustomer, sorry for the late reply. I do not get notifications for new comments. Anyway, I’m sorry to hear about the problems you’ve been facing. If you are still our customer, please contact me using the form at http://andhere.com/contact/ and I will have somebody get this resolved for you once and for all. If you are not, I am sorry to see you go. If you decide to give us another chance, please contact me and I will make sure you are installed quickly and correctly. Mahalo!
Erik Shelland
Jun 28, 2012
at 4:05 am

Edward, I agree with everyone else. Get the base RR working 1st. I’ve noticed since the new svs were lauched regular and turbo customers svc goes out at 9pm. I’m getting 8mb download but ZERO for upload speeds! No wonder our crap does not work! I may have to move away from Oceanic due to poor svc!