It’s that time of year again — the sun will be screwing around with cable reception until sometime around October 9th, 2011. The good news is that it should be fairly brief. The bad news is that if you want to avoid it, you’ll have to move to a different solar system. And we give service priority to our Earth-based customers.
Here’s a breakdown:
Each Spring and Fall, cable and satellite companies experience a technical phenomenon called “sun outages”. For approximately a week, the sun causes solar interference to all geostationary satellite signals. Disruptions are expected to occur through October 9.
The interference occurs only on some channels and starts out as a sparkle in picture and may intensify to a total channel outage for up to 15 minutes per day. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after.
These Sun Outages usually occur during the hours of 10:00am and 2:00pm (may vary by time zone) and may occur earlier and last later in some areas. They can affect the Audio and Video portions of several channels.
This will also affect our iPad app. The signal still comes into our distribution center for the iPad via satellite, subjecting it to the same cosmic interference. Although the sun is unavailable for comment, we apologize on its behalf for any frustration that you may experience.