Our TWC TV App For Android Tablets Is Now Available For Download

Nov 29 2011

Our TWC TV App For Android Tablets Is Now Available For Download

A few weeks ago, I mentioned that we are developing a TWCable TV app for the Android tablet. I said that it would be available sometime in late November — and sure enough it is.

You can go download the TWC TV™ app for Android tablets in the Android marketplace right this minute if you like at this link:

TWC TV™ App in Android Marketplace.

Here are the relevant features from our press release:

This free feature gives Digital TV customers the ability to program their DVR, add favorite channels and even use their Android tablet as a remote control. The app is available to all customers with set-top boxes or DVRs running the Time Warner Cable “Navigator” interactive program guide.

Features on TWCTV™ 1.0 for the Android tablet include:
• Interactive Program Guide (IPG) – a complete IPG experience, with 7 days of program listings including full program description
• Search – search TV listings by title or episode name
• Remote Control of STB – the ability to use the Android tablet as a set-top box remote control, choosing a program from the grid guide and tuning the DVR or set-top box to the selected channel.
• DVR Manager – the ability to remotely schedule or change upcoming DVR recordings

The app has been certified to run on the Samsung Galaxy Tab 10.1 or Motorola Xoom, but is designed to run on any Honeycomb (Android 3.x) tablet. Customers can download TWC TV™ 1.0 from the Android Market, launch it, log in and scroll through the interactive program guide to select preferred programming.

We’ll be making more improvements and adding features in the coming months. And, as always, please let us know your thoughts in the comments.

Categories: Content Delivery, Cool Stuff, Customer Care, Future of the Industry, What's New

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If you are having trouble or need assistance with your phone, cable, or broadband service, please contact our Online Care Team at twcable.help@twcable.com, or at @twcablehelp on Twitter.

35 Responses to “Our TWC TV App For Android Tablets Is Now Available For Download”

Eric
Nov 29, 2011
at 5:10 pm

Looks great.

When will there be an iPhone Application to support this functionality as well?

Thanks!
Jason Schwartza
Nov 29, 2011
at 5:33 pm

Eric – I agree 100%!!! It’s too long to wait when it should have been out with the iPad app. Remote control and live streaming!! C’mon guys.. get with it!!
Miller
Nov 29, 2011
at 6:39 pm

Looks great, but how can I label my DVR’s kind of hard to remember which is which by mac address?
Dave
Nov 29, 2011
at 6:39 pm

Bummer… looks like it’s only for tablets… be cool if it’ll run on my Droid X…
rigs
Nov 29, 2011
at 9:03 pm

Anyway to get a list of compatible cable boxes? Model # and or make
Jeff
Nov 29, 2011
at 9:42 pm

Hbo go. Still waiting on your tv anywhere strategy to ink a deal on hbo go. 2 yrs and counting = ridiculous. Twc fail.
Mark
Nov 29, 2011
at 9:48 pm

So, apparently my HD set-top boxes aren’t supported by the app. It’s too bad that we can’t at least get the TV listing with unsupported boxes.
Justin
Nov 30, 2011
at 2:17 am

Ya know there’s a lot more people out there with Android phones than there are with Android tablets….
Brien H
Nov 30, 2011
at 11:05 am

@Miller – If you log in to myservices.timewarnercable.com, you can change the names of your DVRs. Click on the “My TV” tab, then the “Go to DVR Manager” button, then click “Edit Name” in the upper right.

Thanks,
Brien H
Social Media Customer Care Representative – Time Warner Cable
@TWCableHelp
twcable.help@twcable.com
Pete
Nov 30, 2011
at 11:36 am

No love for non-honeycomb tablets like the ECO View?
Eric
Nov 30, 2011
at 11:40 am

When will remote DVR functionality through a native TWC iPhone App be compatible with the Motorola HD-DVR boxes?
Brien H
Nov 30, 2011
at 12:01 pm

@Rigs – It actually depends on the software, rather than the hardware. Boxes with Navigator are compatible, boxes with iGuide are not.

This link mentions the iPad app, but the same holds true for the Android version:

http://www.timewarnercable.com/Corporate/site.faqs/DigitalCab/TWCableTVf/Which-cable-boxes-are-unsuppor

Thanks,
Brien H
Social Media Customer Care Representative – Time Warner Cable
@TWCableHelp
twcable.help@twcable.com
Hawaii Tom
Nov 30, 2011
at 5:56 pm

I have a custom Honeycomb 3.1 ROM on my Viewsonic G Tablet, but Android Market will not let me install it because it is a not a Galaxy or Xoom. Is there a way to download the .apk file and then sideload it?
Samm
Nov 30, 2011
at 7:49 pm

1.I have an Ipod touch which runs Netflix wonderfully. If they can write programming which runs on practically anything, why can’t TW?

2.In March, almost everyone I know was able to use HBO Go except the people who received their cable services through HBO’s parent company, Time Warner. It really looks like TW doesn’t want its subscribers to get HBO Go.

3.Will the Android app run on a Kindle Fire?
John J.
Dec 01, 2011
at 10:54 am

I cannot seem to get the guide info to load, i can change channels and see future recordings, but no current guide info
Miller
Dec 01, 2011
at 12:08 pm

@Brien H – Thanks for the response, but unfortunatly the “Go To DVR Manager” button has disappered, it was there in the past, and none of my equipment has changed since I last used it, at which time the names of the boxes were correct.
Ryan B
Dec 01, 2011
at 7:12 pm

Thanks guys! A solid first-step. I’m looking forward to the additional features and polish on this great idea (live TV, *hint hint*). Keep up the good work

The downside? Now having the guide in my hands I realize how disorganized the channel lineup is here in San Antonio. Movie channels, HD channels, adult channels, networks, broadcasters, etc all seem to have been assigned whatever number was available. It’s impossible to browse for shows… you have to search.

377 BBC America HD
378 VH1 HD
379 Encore HD E
389 5 StarMAX HD E
390 Playboy TV
391 Starz Edge HD E
394 Lifetime HD
TWCablePhil
Dec 02, 2011
at 1:48 pm

@Miller not sure why that would have happened– we’d like to take a closer look if we could. Would you please email us some contact info and a summary of the problem to twcable.help@twcable.com? Thanks!
vito
Dec 06, 2011
at 10:55 am

Why did the remote funtions stop working? Anyone else have that problem?
sean
Dec 14, 2011
at 9:56 am

OK app if I can’t find my remote. Can’t access my playlist from non dvr receivers that are connected to the whole home dvr. Also,is there an eta for when we can watch TV on the tablets? Toshiba Thrive and android phones too.
jesika
Dec 15, 2011
at 12:45 pm

Really really want this on my DROIDX……
bhalilov
Dec 20, 2011
at 7:39 am

Great, now add support for Kindle Fire
Smcinturf
Dec 23, 2011
at 12:16 pm

So I downloaded the app to my Galaxy Tab 10.1 and when I use the exact credentials I use to login to My Services I get … Registration Failed. I’ve been registered for a long time… I use it every month to pay bill. Any reasons why I can’t login to the app?
cco
Dec 24, 2011
at 11:57 pm

I got all excited about this being a Xoom user just to find out my dvrs run iGuide which is not compatible. I will call on Monday to see if I can get boxes that run Navigator. Really want to watch on Xoom like iPad user can already.

“Go To DVR Manager” gone
Can’t even control dvr through website bummer.
Rock
Dec 29, 2011
at 8:46 am

Please work on App for BlackBerry Playbook. They are selling lot hotcakes since they reduced prices on them. I have one and I would love to have TWC app on it.
paul
Jan 03, 2012
at 1:34 pm

WHY DOES THIS REQUIRE A SET TOP BOX.

I AM PAYING TWC CUSTOMER WITH CABLE CARD.

YES I UNDERSTAND THAT THAT I WONT BE ABLE TO CONTROL TWC DVR, BUT I SHOULD STILL BE ABLE TO MANAGE MY ACCOUNT AND USE THE PROGRAM GUIDE!!

SHAME ON YOU TWC!!!!!

DO I NEED TO CONTACT MY CONGRESSMAN
Scott
Jan 08, 2012
at 9:34 am

When will TWC TV app be available for iPhone?
Nick
Jan 11, 2012
at 12:23 pm

CableCard customers are second class customers to TWC. If you’re a cablecard user, TWC locks down ALL channels except for the “over the air” channels when other providers like Verizon only lock down the pay channels. This sucks because while you can record the rest of the channels, you can’t stream them anywhere except within your home.
Now, it seems the TWC app will be useless to those of us with cablecards, and the thing that orques me off, is that except for the pay channels, NONE of the broadcasters flag their programming “copy once”, they flag as “copy freely”. This is TWC forcing customers to rent their boxes for functionality.

I can’t wait to move and dump TWC. Unfortunately, TWC owns the lines where I live and can’t change providers.
Nick
Jan 11, 2012
at 12:29 pm

Paul,

I have contacted my congressman and senators, state and US. TWC, has been quite rude about the disparity between DVR/STB subscribers and CableCard subscribers, and basically have said they will control the DRM settings for any channels they broadcast, except for the over the air channels.

This is unfair at the least, and Congress should look into this and pass legislation to stop TWC’s unfair practices towars CableCard users.
Wig
Jan 20, 2012
at 12:48 am

“Wah, I own an iPod and wants app too!”

Tough. Get an Android.
Deon
Jan 20, 2012
at 12:14 pm

I have the TWC app on my IPAD2. It works great. I’m able use my Ipad as a remote, go through the guide and I can even watch the channels that I subscribe to on my IPAD. Now I can sit in the room with my wife and watch the game while she watches Food Networl.Awesome app!!
Silverbullet27
Jan 25, 2012
at 1:05 pm

Please update to support Android 4.0 and Galaxy Nexus device! Works great on Android 2.X.
nathaniel
Jun 28, 2012
at 1:25 am

Are you going to develop this app for the Kindle Fire?
CatInAlbany
Jul 29, 2012
at 2:15 pm

I second (or third) the request for this app to be developed for the Kindle Fire. I was thrilled to get HBO Go on my Fire (at last) but this would be nice too. What’s the deal?
Jeff Simmermon
Jul 30, 2012
at 10:39 am

@CatInAlbany – We launched this app for the kindle Fire on June 27th: http://www.twcableuntangled.com/2012/06/hbo-go-now-available-on-kindle-fire/