Jan 19 2012

By: Jeff Simmermon at 06:00 pm

Comments for this post are closed – all comment threads close after 14 days from the original post date.

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73 Responses to “TWC TV™ App Now Available for iPhone”

1. Enmanuel

   Jan 19, 2012
   at 8:22 pm

   How about Tv for Android tables and phones.?

2. Greg

   Jan 20, 2012
   at 1:28 am

   I love the app but I’m not seeing as many channels as are listed here. No ESPN or Encore channels to name a couple. Also it says it can’t communicate with my cable box. AFAIK I have the latest HD box.

3. TWCablePhil

   Jan 20, 2012
   at 9:56 am

   Greg, where are you located? We can look into any problems you are having. Would you please email our online care group at twcable.help@twcable.com? Thanks!

4. TWCablePhil

   Jan 20, 2012
   at 9:57 am

   Enamuel if you’re talking about streaming live TV on Android devices, that is coming soon. We’ll let you know when it’s ready. Thanks!

5. Peggy

   Jan 20, 2012
   at 2:16 pm

   Do you have to have TWC as your ISP as well as your TV provider or will any broadband service qualify?

6. Greg

   Jan 20, 2012
   at 4:31 pm

   Phil, I’m in Euless, TX. I will email for help at the address you provided. Thanks!

7. Elaine

   Jan 20, 2012
   at 6:45 pm

   I just downloaded TWC TV app to my iPhone 4. It is asking me to login? I have TWC and roadrunner as my ISP. How do I find out what my login would be.

8. Flod Durden

   Jan 20, 2012
   at 9:46 pm

   Are there instructions anywhere on how to use this if you have a non-RoadRunner broadband service? My connection is fast enough. But it’s not Road Runner.

9. John

   Jan 20, 2012
   at 11:38 pm

   So what set top boxes work this app? Mine fails to be recognised

10. TRACEY

    Jan 21, 2012
    at 9:23 am

    I HAVE THE APP – BUT HOW DO I GET A USERID & PASSWORD?

11. John

    Jan 21, 2012
    at 1:12 pm

    Good app to watch tv, but big fail on the guide ( refuses to load as cannot find cable box … Even though DVR works) plus cannot control the cable box channel.

12. Mark Citron

    Jan 21, 2012
    at 1:13 pm

    I was told by TW that I had to have their whole house service in order for the app to work at least to view the guide and have the DVR features like record and see a list of what is already recorded.
    No mention of that anywhere in the article. Is that true? I have a motorola 3400 now.

13. Jeff Simmermon

    Jan 21, 2012
    at 1:38 pm

    @TRACEY – You have to register for a MyServices username and password. You’ll want to have a copy of your bill handy. It takes about 5 minutes, and then you never have to fool with it again.

14. Jeff Simmermon

    Jan 21, 2012
    at 1:39 pm

    You have to register for a MyServices account – have a copy of your bill handy, takes about 5 minutes.

15. greg

    Jan 21, 2012
    at 1:41 pm

    Will this app also work on an I touch

16. brittany

    Jan 21, 2012
    at 9:48 pm

    it says that my box cannot be found

17. Bryan

    Jan 22, 2012
    at 12:36 am

    The app keeps saying that I’m not on my home network, yet I’m at home on wifi. Do I need road runner for this to work?

18. Ben

    Jan 22, 2012
    at 8:04 am

    Junk – doesn’t work on Jailbroken phones and I’m not giving up my docking and screen tweaks for this app. Another massive FAIL by TWC!

19. ScottM

    Jan 22, 2012
    at 11:54 am

    Neither the Guide or DVR functions work for me. Both say they can’t communicate with box. I have both TV and broadband service through TWC.

20. Jim McCoy

    Jan 22, 2012
    at 1:28 pm

    @Greg, yes the app works fine with the iPod Touch.

21. Jerry

    Jan 22, 2012
    at 3:58 pm

    I downloaded the TWC TV app for iPhone and successfully connected and can view
    TV on my iPhone. However, I do not have access to the TV Guide and/or DVR
    application, I get a ‘DVR Management Unavailable’ message. Looking on the web,
    it says that the DVR needs to be running the ‘Navigator Interactive Guide’.

    My DVR is a Motorola DCX3400 DVR. How do I get the ‘Navigator Interactive
    Guide’ to run on the DVR? Is that service available within my area (Simi
    Valley, CA, 93065)? Do I exchange the DVR? Please help.

    Thanks in Advance

22. Agenda 21

    Jan 22, 2012
    at 5:59 pm

    I gave up on watching COMMERCIALS TV years ago… The commercials were so long, I forgot what show I was watching!! Thanks but no thanks. My TV is used for Roku and Netflix (only)

23. Chris

    Jan 22, 2012
    at 9:50 pm

    Couple of suggestions:
    1) Have the app start up on the guide instead of live TV
    2) The current way to try to find a channel on live TV is cumbersome. Just have an option in the guide to “watch on this device” if the channel is available to stream and junk the current alphabetical scroll. You could then add a filter in the guide for channels available to stream to the device to make it easier.

24. Eric

    Jan 23, 2012
    at 12:43 pm

    I have the same issue as Jerry. I downloaded the TWC TV app for my iPhone 4S, successfully connected and can view TV on my iPhone. However, it shows the wrong time zone.

    Like Jerry mentioned, I also do not have access to the TV Guide and DVR application, and get a ‘DVR Management Unavailable’ message in the app, rendering it useless.

    My DVR is a Motorola DCX3400 DVR and I am in Los Angeles, CA 90049.

    When I contacted TWC online support via chat about this, I was told that I needed to upgrade my DVR Box to a compatible “Whole House” DVR Box with a professional installation fee of $50.00 and a monthly fee of $9.00.

    So this “free” app would really cost me an extra $50.00 up front and an extra $9.00 per month from here on out?

    Please tell me that this isn’t so.

25. Josh Jones

    Jan 23, 2012
    at 1:29 pm

    Thank You!!! I love this app! Please make one for Mac & PC now! It would be great to watch my shows online!

26. Sofia madrigal

    Jan 24, 2012
    at 12:21 am

    I like to install tv Mobil. Because is more important to be in contact with the rest to the world

27. ryan

    Jan 24, 2012
    at 8:08 am

    TWCPhil…any time frame on the streaming for Android? I have a Xoom that has ICS (which is the pre-req for streaming for TWC on Android if I am not mistaken). I am eager to be able to watch my own TV shows since my wife has 3-4 shows recorded every night from 7-midnight.

    Thanks!

28. TWCableJim

    Jan 25, 2012
    at 6:36 pm

    @Mark Citron- Normally our Motorola cable boxes run the igude for software which at this time only allows you to view live TV through the TWC app, If you could please email some account information to twcable.help@twcable.com I would be happy to investigate further?

29. TWCableJim

    Jan 25, 2012
    at 6:38 pm

    @Brittany- If you are still receiving the error message try resetting the cable box by unplugging the power and plugging it back in this should re-establish the communication between the box and the application.

30. TWCableJim

    Jan 25, 2012
    at 6:42 pm

    @Bryan- You would need a Road Runner IP address. If you do not have Time Warner as an ISP provider we do offer a wireless gateway router which we do install free of charge. If you could please email some account information to twcable.help@twcable.com I would be happy to take a further look?

31. TWCableJim

    Jan 25, 2012
    at 6:45 pm

    @ScottM- There may be a communication issue between the box and the application, normally a reset of the equipment will re-establish that link. If you would like to email some account information to twcable.help@twcable.com I could reset that cable box for you?

32. John

    Jan 25, 2012
    at 9:22 pm

    Just an update on the tv guide issue with the app. The twc people on the board have done everything they can to try and resolve the issue, and even scheduled a replacement DVR now to try and solve the issue…we will see what happens Friday.

33. james

    Jan 26, 2012
    at 1:56 am

    I also can not get the guide to work. Ihave a Cisco 4652HD STB and can view live tv, just not the guide. on the app when i go to devices it says I have no devices avaliable for this account. On my services all my devices are listed.

34. james

    Jan 26, 2012
    at 1:57 am

    oops cisco 4642HD

35. TWCableBrienH

    Jan 26, 2012
    at 2:31 pm

    @James – We can look into this. Mind emailing us with your account info? – TWCable.Help@twcable.com

36. Rock

    Jan 27, 2012
    at 8:41 am

    I am thinking of getting Nokia Lumia 900 Windows Phone. Are there any plans to develope app for Windows based Mobile OS?

37. Greg

    Jan 27, 2012
    at 1:43 pm

    @TWCableBrienH

    I sent an email to that address and never got a response.

38. Stan

    Jan 27, 2012
    at 6:09 pm

    Uh Ben, why is it a massive fail if it’s not compatible with jailbroken devices? It runs on the supported OS. Probably won’t run on a rooted android either.

39. Frank

    Jan 30, 2012
    at 8:26 pm

    What happened to the Military Channel for the iPad app???? I have had it for MONTHS and now all I have is a bunch of HBO, Encore, Starz, and other premium channel crap! I don’t care a thing about these channels!!! Where’s my Military Channel? WHAT has TWC done to my channel lineup?

40. @Christopher

    Jan 31, 2012
    at 12:27 pm

    DVR Management and TV Guide will only work with the select DVRs which includes the “Navigator Guide”, such their “Whole House HD-DVR”

41. Ken

    Jan 31, 2012
    at 6:14 pm

    I have noticed some missing channels today (notably Cooking Channel). What’s amiss?

42. John

    Jan 31, 2012
    at 10:16 pm

    I had a tech come out last Friday to try and fix the tv guide not working on the app (and also replace the cable box). It is clear the techs have not had much exposure to the app and very limited knowledge on it …. However since the cable box swap I have now also lost the ability to schedule the DVR online or through the app. I think I need to quit before I lose anything else. The app tv guide and online DVR things are a nice to have but obviously not ready for prime time.

43. TWCableBrienH

    Feb 01, 2012
    at 2:27 pm

    @Rock – no firm plans that we’re aware of, but any updates will be here at Untangled

    @Greg – Looks like we replied on 1/20. It may have ended up in your spam/junk folder. In any case, we need a bit more info. Could you email us again with the account number or name and address on the account?

44. Rita Bikel

    Feb 07, 2012
    at 4:19 pm

    MSNBC and USA have disappeared and now we have six Encore Channels. No guide. No set top controls. What’s happening? Seems like app is shrinking.

45. Joey

    Feb 07, 2012
    at 6:54 pm

    I too am curious if I was given the correct information by time warner chat support.

    Referencing Eric’s post above ( http://www.twcableuntangled.com/2012/01/twc-tv%e2%84%a2-app-now-available-for-iphone/comment-page-1/#comment-22465 )

    I received the same explanation. I was initially told by support that I would need to upgrade my Motorola box (had an older silver mode, forget the number). I swapped for a Motorola DCX3400. This seemed to make sense at the time referencing this article on TW’s site: http://www.timewarnercable.com/northeast/site.faqs/DigitalCab/TWCTVApp/What-cable-boxes-are-supported stating that this box would be capable of running the Mystro Navigator guide.

    Like Eric, I was told I’d need to upgrade to Whole House DVR with a $9 a month increase and a $50 install fee. I was told that this box can run the Navigator guide… but not in my market (90025). Is this information correct?

46. Krista

    Feb 08, 2012
    at 12:29 pm

    My app lists both of my DVRs. It only allows me to choose one of them for recording. How can I choose the other one?

47. TWCableJim

    Feb 08, 2012
    at 2:27 pm

    @Rita- If you could please email some account information to twcable.help@twcable.com I would be happy to look into the issue?

48. Joe

    Feb 09, 2012
    at 6:08 am

    This app is complete fail. Won’t let me access any of my devices. Says I’m not connected to my home network which I am and it is roadrunner. After reading the comments y’all at Time Warner can kiss my ass goodbye. This big heap of fail and your ever increasing crappy price for lackluster service have lost a customer to Verizon FIOS.

49. TWCableJim

    Feb 09, 2012
    at 3:48 pm

    @Joe- I apologize for the app issues if you could please email some account information to twcable.help@twcable.com I would be happy to investigate?

50. Peggy

    Feb 09, 2012
    at 6:55 pm

    I had the free modem installed yesterday since RR is not my ISP and it’s working fine except that I only get premium channels like all the HBO’s and Showtime and such. How do I get all the regular channels to show up?