By: Matt Derrick at 12:13 pm
Thursday, January 5th seemed like another normal work day for TWC Kansas City technician Melvin Heidelberg. It ended up being a day where Melvin showed himself to be a Good Samaritan and exactly the type of employee that Time Warner Cable prides itself on having.
“When I was looking around, I heard somebody yelling ‘help!’ I heard it again a few seconds later and I started looking for where the yelling was coming from,” Heidelberg said.
Just a short distance away Melvin discovered a 60 year-old woman named Mindy Upshaw lying on the pavement. He could tell that she was in a lot of pain and rushed to her side.
Recalling the incident, Upshaw said, “I remember him saying, ‘Do you need help ma’am?’”
She told Melvin that she had fallen down a hill while taking a short break from work and that she was unable to move. She also said that she thought she had dislocated her hip.
“I told her that I could call 911 and she said ‘please do that.’ I called and they said that they were going to dispatch paramedics. After that, I asked her who I could call in her family,” Melvin said.
The injured woman wanted Melvin to call her sisters, but she did not have her cell phone with her, so Melvin went to where she was working down the street and got her phone out of her purse. Unfortunately there was no cell signal, so he reached for his own phone and called her sisters to let them know which hospital she would be going to, then proceeded to call her boss and let him know that she was injured and would not be returning to work that day.
After the calls were made, Melvin did everything he could to help comfort Upshaw while the paramedics were in route.
“He stayed with me and held my hand,” Mindy said. “He went way above and beyond what a person would normally do. He’s a real treasure.”
Once the paramedics arrived, Melvin walked down the street to shop where Mindy works. She was working alone that day, so Melvin closed the shop and made sure everything was locked up.
After about 45 minutes Upshaw was safely on her way to the hospital, and then Melvin immediately went back to work on the customer that he had been about to service.
“They had seen the ambulance outside but they didn’t know that I was out there helping out,” Heidelberg said. “The customer was very understanding about the whole situation.”
As for Mindy, she is doing much better. She did in fact suffer a dislocated hip, and after a short hospital stay she was sent home and told to stay off her feet for a few days.
Even though Melvin didn’t know it at the time, it turns out Mindy has been a Time Warner Cable customer for 11 years. Following the kind actions of Melvin Heidelberg, she has vowed to stay a TWC customer for years to come!
One of the first things Mindy did when she got of the hospital was call TWC and insist to speak to Melvin’s supervisor. She had nothing but great things to say about Melvin and how grateful she was for his help, saying that without him she didn’t know what would have happened to her.
As for Melvin, he considered his actions to be nothing out of the ordinary.
“I just did what I hope someone would do if someone in my family was in the same situation,” he said. “It was just the right thing to do.”
On behalf of everyone with Time Warner Cable, we would like to say “thank you” to Melvin for his kind actions last month. He is a truly a great representative for our company and the kind of person that we all should aspire to be.