Now Launching TWC TV for PC – in Beta « Time Warner Cable Untangled

Feb 14 2012

Now Launching TWC TV for PC – in Beta

Have you ever been sitting at your computer and thought “man, I would love to watch streaming TV on my iPad, but I don’t want to stand up and walk all the way to the other side of the room to get it?”

If so, you’re in luck. You’re really going to want to clean your feeding tubes out for this one:

Today, we’re launching the beta version of TWC TV, available on any computer to Time Warner Cable subscribers. That means you can stream live TV right to your desktop computer, as well as manage your DVR and tune your set-top box.

Ever since launching the TWC TV app for the iPad, we’ve been expanding the platforms that our customers can use to get value from their video subscription, and this represents the latest star in that particular constellation.

If you’re interested in checking it out, just visit the website at http://www.twctv.com.

Here’s the full list of features:

Live TV – Users scroll the “channel browser” to see a list of available channels with listings displaying network logo, show name, and episode name.
Guide – Up to 7 days of listings data. Option to filter guide display by “favorites only,” “HD only” or ”available to watch on PC.” You can also set channels as favorites from the Guide.
Set-top box tuning – “Watch on TV” button within the program description to tune an MDN/ODN set-top box directly to the channel.
PC tuning – “Watch on PC” button within the program description to tune PC directly to the channel.
DVR management – Schedule one-time and series recordings on MDN/ODN DVRs directly from the Guide’s show pages. Click on the “DVR” tab to see a list of all upcoming recordings and make changes or cancel recordings.
Search – Ability to search the Guide by show title, episode and/or by person.
Settings – Ability to manage Favorite channels, link to set Parental Controls, choose the Device (STB/DVR) to which you are connected for STB/DVR management, and turn on/off Closed Captioning on the website’s video player.

This will work for both PC and Mac. Here are the supported browsers:

Internet Explorer 7.0 and up
Firefox 4 and up for mac and windows
Safari 5 and up for mac and windows
Chrome: Latest stable release which is 17

You’ll need to download or possibly upgrade Silverlight to version 4.

Customers with iGuide or SARA set-top boxes and analog video customers cannot tune their TVs using the TWC TV apps or website. Furthermore, you’ll need a high-speed data connection to use this. If you don’t happen to get our HSD service from TWC or Earthlink,we have to install a “video only” wireless gateway to enable the live video feature within the app. Program guide and set-top box tuning as well as DVR scheduling are accessible from any internet connection both in and out of home.

As always, we will be making refinements and improvements to this over time, adding features, functionality, and fixing bugs in upcoming releases.

Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Digital Cable, Future of the Industry, Product Launches, Programming, TV Everywhere

75 Comments »

75 Responses to “Now Launching TWC TV for PC – in Beta”

Alex
Feb 20, 2012
at 10:27 am

Would be nice if it was not using Silverlight. Can’t use this on any android mobile device in the home.
Davidvr
Feb 20, 2012
at 11:51 am

I sent information to that email address but no luck so far. https://video.timewarnercable.com/. They sent back a message asking if my tab was responding… Really?? That doesn’t help at all, I have two windows laptops. A Mac Desktop and Laptop. A iPod Touch, A iPhone and none of them are able to access the twctv live tv despite my having digital cable and a time warner Docsis 3.0 Connection. I thought it might have been my Airport Extreme so I reset my modem out of bridging mode and connected directly to it but It still doesn’t work. Very Disappointing. Can I get some real assistance making this awesome time warner feature work?
TheRRDon
Feb 20, 2012
at 12:14 pm

Will it be expanded so that you can watch streaming TV from *any* internet connection? I can see where someone who travels might really love to see his favorite program on History2 or the Speed Channel which are not generally available on hotel television.
Chintan
Feb 20, 2012
at 4:39 pm

I have the Cisco 8640 and I am getting the “We apologize, this application is currently offline” message. Anyone able to get their issue fixed?
TWCableJim
Feb 21, 2012
at 3:39 pm

Davidvr- There may be a possible issues with your my services login, if you could please email some account information to twcable.help@twcable.com I would be happy to investigate?
TWCableJim
Feb 21, 2012
at 3:40 pm

Chintan- There sounds like there may be a possible issue with the cable box syncing with the application. If you could please email some account information to twcable.help@twcable.com I would be happy to take a look?
zod
Feb 24, 2012
at 11:11 am

I’m getting the “We apologize, this application is currently offline” error as well in both IE and Firefox. Is there anything I can do to fix that?
TWCableJim
Feb 24, 2012
at 2:48 pm

Zod- There may be a possible syncing issue if you could please email us some account information to twcable.help@twcable.com I would be happy to take a look?
harry
Feb 27, 2012
at 9:43 am

Id does not work for me either. On my pc i get the same “We apologize, this application is currently offline”. I tried teh droid app, i get an error that says “Sorry, we did not find a compatible DVR or set-top box”
TWCableJim
Feb 29, 2012
at 3:43 pm

Harry- If you could please email some account information to twcable.help@twcable.com I would be happy to take a look?
Josh
Mar 01, 2012
at 10:34 pm

(Oops. sorry, wrong screenshot posted previously. Let’s try that again.)

I’m on my home network (cable subscription for Internet and TV with TWC,) I’ve got the latest version of Silverlight installed on my MacBook Pro (running Safari 5 on OS X 10.7.3,) I’m logged in, and I see the channel listing, but when I click on any channel all I get is “Loading.” I haven’t been able to watch any TV channel… no video at all. Just the same “loading” message for every channel.

See screenshot: http://www.fofer.com/sharedimages/Time_Warner_Cable%2C_Inc-20120301-193235.jpg

Any help?
NHS
Mar 06, 2012
at 8:04 am

Pointless service until you’re able to use it away from home. If I’m at home, I’ll watch the TV. In 2012, most folks are going to have TVs throughout their house. Not sure why it doesn’t work just like WatchESPN/ESPN3 service. Good start I guess…
TWCableJim
Mar 06, 2012
at 5:58 pm

Josh- If you could please email some account information to twcable.help@twcable.com I would be more than happy to investigate the issue?
Ronald Johnson
Mar 07, 2012
at 11:21 am

Hey TWCableJim, is doesn’t load at all when I try to use the service. Is this open to all who have TWC 20MB+ and use the Docis 3.0 Modem?
Amanda
Mar 12, 2012
at 11:14 pm

its saying it cannot be viewed at this time i must be on a home network but i am sitting on my couch on my internet i get through time warner.
Mark@Time Warner Cable
Mar 13, 2012
at 5:38 am

Cool feature to take TV along with us anywhere within the house. But as discussed, is there an android version available.
AnhC
Mar 14, 2012
at 2:42 pm

I am getting this error when I try to login at http://www.twctv.com

(stb-config)
HTTP Status 599 – unexpected.failure: Failed parsing JSON source: java.io.StringReader@4dfd83 to Json
RDS
Mar 18, 2012
at 11:14 am

Worthless service —TWCTV. When I try to view a program on my computer it keeps saying ” you cannot view content and that i must be connected to my “home network”.Guessing my “home network is my att yahoo dsl internet connection?
rjtholl
Mar 22, 2012
at 2:57 am

“You can not view content at this time.

To watch live TV, you must be connected to your home network.”

I get this error for every channel I try to watch even when I parse by “available for PC” on the top – right hand side
Don Blackburn
Mar 25, 2012
at 8:30 pm

first it worked great, now I too have received the message “You can not view content at this time. Since I am using my home network I am assuming it’s because it is still in beta.
Robert
Apr 05, 2012
at 12:02 pm

I can’t get TWCTV.com to work on my computer either. Same as others, it says:

You can not view content at this time.

To watch live TV, you must be connected to your home network.”

I have a compatible cable box, I was able to program my DVR from computer, but no Live TV? Do you need TWC internet service? I have Verizon, but I don’t see why wouldn’t work with any high speed internet.

Anyone have suggestions? TWC customer service was awful and clueless.
David
Apr 06, 2012
at 3:29 pm

Have used this feature frequently. Today I had a DOCSIS 3.0 modem installed to upgrade my RR service and now I get the dreaded “You can not (sic) view content at this time” even though I clearly am on my home network.

Suggestions please?
Josh
Apr 16, 2012
at 6:08 pm

I have an iPad and so I’ve had this available to me for a long time at this point. While it’s useful if I’m at home I’m usually going to watch it on my TV. Once this is available outside of the home, that’s when this becomes a game changer. I’m still waiting to be able to watch CNN, TNT and others on their respective website; it’s getting unacceptable at this point!
KK
Apr 20, 2012
at 1:22 pm

I want to watch TWC at work. I have all the compatible equipment. What gives??
Jeff Simmermon
Apr 25, 2012
at 3:24 pm

You have to be within your own home network.