February 15, 2012

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We’ve Launched the MyTWC™ App for iOS Devices

A few months ago, we launched the MyTWC™ app for Android devices. As of today, we’ve launched the MyTWC™ app for iPhone, iPad and iPod touch, too. You can get it in the Apple store, here.

The iOS app extends all of the features and functionality the Android app to iOS devices. These features include:

  1. Account View – View current balance and subscribed services
  2. Bill Pay – Make one time payments via Credit Card, Debit Card, or Electronic Funds Transfer
  3. Find a Payment Center – Link to Google Maps on device to find nearest payment center
  4. Link to TWCTV™ – quickly launch TWCTVTM Application from MyTWCTM without having to exit the application and launch from the home screen
  5. VoiceZoneTM – View last 5 incoming calls, as well as set call forwarding and manage voicemail PIN
  6. RoadrunnerHeadline News – View top Roadrunner headlines, and link to RoadRunner mobile website

I’m going to download this right now. When I get my bill via email, I’m usually out somewhere. By the time I get home, it’s been pushed down in my email history and I totally forget about it. It’s not something I’m proud of, but it’s something that happens a lot. This way I can just pay in that very second.

Check it out, and let us know your take. It’s new for us, so please let us know any bugs that you find and we’ll include fixes in future updates.

+- 8 Comments

  1. jmf's reply

    Dude. It’s the web. You should really get in the habit of linking to your new products.

  2. Eric P. Wilson's reply

    I downloaded the app to my iPhone to try it out.

    The navigation on the My Account page doesn’t make sense. There are three text “heading” choices: My Account, Current Services & Equipment, and Bill & Payment; and then two buttons: Bill Summary and Pay Bill. If I tap on My Account, it brings me to a screen to select between the other two text options above. Tapping the Bill Summary button brings you to the same page as the Bill & Payment text link. The app seems to load the bill information every time you go to a different page, despite the app having a omnipresent “Menu” button in the top right with a Refresh choice.

    The “Current Services & Equipment” page is completely blank for me except for “For more details, visit My Services online.”

    The app also has an annoying banner at the bottom displaying banner ads for TWC’s other social network presence (Twitter, YouTube, Facebook, etc). While the Twitter banner says “Tweet for TWC help” clicking on it just opens an embedded web browser to their Twitter page – I was hoping for iOS 5 Twitter integration so I could tweet them easily right from the app.

  3. Jeff Simmermon's reply

    Eric – thanks for the link. It takes time for the app to propagate across all of Apple’s servers, so although you may have been able to see it, I couldn’t. I had to get the post up immediately, so I figured I’d drop the link in when I got one.

  4. Jeff Simmermon's reply

    JMF – See my reply to Eric P Wilson. I’m not sure what you do for work, but I sincerely hope that a total stranger walks into your office and tells you that you’re bad at it sometime.

  5. jmf's reply

    Aw shucks. I wasn’t berating. Just couldn’t contain my excitement!

  6. TK's reply

    Thank you for the TWC app for the iPhone! I use my TWC app frequently on my iPad and am glad it’s now accessible on the iPhone.
    Is it possible to access local channels through this app? It would be great to have access to local programming! Thanks.

  7. BW's reply

    Jeff, I sell Time Warner Cable Business Class – is this app on for residential accounts or can i pitch to my business customers as a feature?

  8. Jim's reply

    I would love to have an app to manage my Business Class!

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