Hi – I’m the director of software development in charge of the revisions to our onscreen guide that launched earlier this year. I’ve noticed a lot of unhappy comments on here, and please know that my team is taking them to heart — and I’ll be addressing them in future posts.
This post is meant to focus on a feature we introduced called “guide filtering.”
I’ve noticed some customer comments such as
“Terrible; absolutely terrible. No matter what I do, when I choose Guide, I only get HD channels.”
“How do I exit the guide? It keeps bringing up this weird looking menu! Very frustrating!!”
There are a few possible reasons why this may be happening but one possibility is this new “guide filtering” feature. This feature was included in the release with the new color scheme. To access the guide filtering feature, open the grid guide application by pressing “Guide” on the remote control.
You should see a screen like the following:
Press “Guide” a second time to bring up the filter menu and you should see:
Use the up and down arrow keys to select the filter you want and press select to confirm. You will be returned to the first screen, with a reduced amount of content in the grid.
The idea behind guide filtering is to make it easier to find specific types of services and programming. For instance if you want to see just your favorite channels you can select a favorites filter.
The filter setting only applies to the grid guide, and it is “sticky”. Sticky means that if you close the grid guide and then open it again you will see the same filtered view you last saw.
Back to the customer comments above:
1. If one family member changes the filter setting, the next family member will also see the filtered view and could be confused. If someone set the HD filter all you will see are HD services in the grid guide.
2. We loaded the “Guide” button to select the grid guide filter. We chose the Guide button to help people discover the filtering feature. If you are used to pressing “Guide” to exit the grid guide application this can be an annoyance. We realized this, which is why pressing “Guide” again while the filter is displayed will dismiss the grid guide application like before.
3. Note also that pressing the “Exit” key on the remote always dismisses applications and is our recommended method of navigation.
Some customers have indicated we should offer an option that only shows the channels you pay for and can watch. We agree!
In fact the screen shot above shows just such an option called “subscribed”. You might be comparing your TV to the screen shot above and asking “where is it?”
Subscribed will be added to a release coming out later this year. The above screen shot is a pre-release one – I wanted you all to see what it will look like.
Thank you for your input and excellent ideas! I’ll address more customer comments and concerns in future posts, right here. If you have any more input, please leave it in the comments on this post. We read all of these and use your input to tailor and prioritize upcoming releases.