Updates to My TWC App – Featuring Appointment Management, Voicemail

Sep 11 2012

Updates to My TWC App – Featuring Appointment Management, Voicemail

We’ve made some pretty big changes and improvements to our My TWC app – the free, downloadable application that enables TWC residential customers to manage their TWC services.

There’s a lot of great stuff here, but I imagine our customers will most appreciate the Mobile service appointment management — and the ability to View/reschedule/cancel your technician/service appointments right there on your phone. I know I forget a lot of appointments, and a lot of times I don’t particularly feel like sitting on hold for a while to reschedule or make a change if necessary. We hope that these updates alleviate some of that hassle for our customers, too.

The app update also features:

• Mobile support for Visual Voicemail for TWC Home Phone customers with Voicemail subscriptions:
• Listen to and manage Home Phone voicemail
• Receive notifications for new Home Phone voicemails
• Expanded help and support content (FAQ, contact us) from m.timewarnercable.com
• Updated design to bring consistency with m.timewarnercable.com

Naturally, this app is available for smartphones and tablets on both iOS and Android mobile device platforms.

Categories: Cool Stuff, Future of the Industry, Product Launches

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5 Responses to “Updates to My TWC App – Featuring Appointment Management, Voicemail”

David Barry
Sep 11, 2012
at 6:21 pm

Update to app can’t fix when techs don’t show up or wrong kind to tech shows up. Start caring about the quality of the call takers, dispatch, and techs.
BRENDON TRISTAL
Sep 18, 2012
at 1:36 pm

Thank you so very much!!!###$$$$
Richard
Sep 18, 2012
at 5:06 pm

And will this work for Insight subs?
Edward
Sep 18, 2012
at 5:18 pm

Any idea if or when we’ll see this roll out in the former Insight areas?
Stan in Rochester
Sep 19, 2012
at 5:16 pm

Aha! So THIS is why TWV TV doesn’t work anymore. And when I tried to get support thru chat, a TWC chat rep told me “I apologize, and this is completely my fault, but I just saw that you appear to be located in New York. I do not have access to New York accounts and there is no chat support for TWC TV in New York. The support that is available is by phone. You would need to call your local customer service number and when prompted say “TWC TV”.”