September 11, 2012

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Updates to My TWC App – Featuring Appointment Management, Voicemail

We’ve made some pretty big changes and improvements to our My TWC app – the free, downloadable application that enables TWC residential customers to manage their TWC services.

There’s a lot of great stuff here, but I imagine our customers will most appreciate the Mobile service appointment management — and the ability to View/reschedule/cancel your technician/service appointments right there on your phone. I know I forget a lot of appointments, and a lot of times I don’t particularly feel like sitting on hold for a while to reschedule or make a change if necessary. We hope that these updates alleviate some of that hassle for our customers, too.

The app update also features:

• Mobile support for Visual Voicemail for TWC Home Phone customers with Voicemail subscriptions:
• Listen to and manage Home Phone voicemail
• Receive notifications for new Home Phone voicemails
• Expanded help and support content (FAQ, contact us) from m.timewarnercable.com
• Updated design to bring consistency with m.timewarnercable.com

Naturally, this app is available for smartphones and tablets on both iOS and Android mobile device platforms.

+- 5 Comments

  1. David Barry's reply

    Update to app can’t fix when techs don’t show up or wrong kind to tech shows up. Start caring about the quality of the call takers, dispatch, and techs.

  2. BRENDON TRISTAL's reply

    Thank you so very much!!!###$$$$ ;)

  3. Richard's reply

    And will this work for Insight subs?

  4. Edward's reply

    Any idea if or when we’ll see this roll out in the former Insight areas?

  5. Stan in Rochester's reply

    Aha! So THIS is why TWV TV doesn’t work anymore. And when I tried to get support thru chat, a TWC chat rep told me “I apologize, and this is completely my fault, but I just saw that you appear to be located in New York. I do not have access to New York accounts and there is no chat support for TWC TV in New York. The support that is available is by phone. You would need to call your local customer service number and when prompted say “TWC TV”.”

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