We’ve made some pretty big changes and improvements to our My TWC app – the free, downloadable application that enables TWC residential customers to manage their TWC services.
There’s a lot of great stuff here, but I imagine our customers will most appreciate the Mobile service appointment management — and the ability to View/reschedule/cancel your technician/service appointments right there on your phone. I know I forget a lot of appointments, and a lot of times I don’t particularly feel like sitting on hold for a while to reschedule or make a change if necessary. We hope that these updates alleviate some of that hassle for our customers, too.
The app update also features:
• Mobile support for Visual Voicemail for TWC Home Phone customers with Voicemail subscriptions:
• Listen to and manage Home Phone voicemail
• Receive notifications for new Home Phone voicemails
• Expanded help and support content (FAQ, contact us) from m.timewarnercable.com
• Updated design to bring consistency with m.timewarnercable.com
Naturally, this app is available for smartphones and tablets on both iOS and Android mobile device platforms.