Restoring Services After Sandy – Info on Known Outages in NYC

UPDATE – NOV 4, 2012, 4:23 PM: Click here to see the latest information on known outages in areas affected by Hurricane Sandy

We have hundreds of dropped lines in Brooklyn and Queens today. Ninety-eight percent of our crews are in full force today doing repairs and working around the clock to bring back service as quickly as we can. Please be assured that we are working our hardest to make sure that our customers in NYC are restored and back online as quickly as possible.

The people on our work crews are New Yorkers, too, and are just as anxious as their customers to see water, power, cable, return as everyone else.

However, as we mentioned before, we have to wait until ConEd is finished restoring power and can guarantee the safety of an area before we can begin our repair work.

During and after Sandy, we had our biggest issue was our tech facility at Paidge Ave that serves Southern Manhattan.

But that didn’t affect our customers directly.

All of our hubs in the affected areas are up on backup power. The bottom line is that most customers should be in good shape once Con Ed restores power.

Please bear in mind, though: whether or not our service is up, if you don’t have electricity, you can’t power your cable modem or cable box and thus won’t be able to access services.

We’re sharing as much information as we can as soon as we have it via NY1 and our official NYC Twitter handle at @TWCable_NYC.

The following is the latest information that we have around service outages in the New York city area. This information may change, and for the latest, we recommend going to our Hurricane Sandy page and clicking “get the latest,” on the right, beneath the bright red letters that read “Outage Update.” But here’s what we have for now:

Manhattan

Power outages in areas south of 38th Street are preventing customers from receiving TWC services. TV, Internet and Home Phone services are generally operating without disruption for customers in other parts of Manhattan. If you are experiencing a loss of service, please contact us at (212) 358-0900. If you get a message on the phone system that there’s an outage in your area, no other action is necessary. We also have crews in the field working to repair any network damage we can access safely.

Brooklyn

A small percentage of Brooklyn customers are experiencing service disruptions, mostly the result of the loss of power. Impacted areas include parts of Greenpoint, Williamsburg and Red Hook.

Queens

Customers are experiencing scattered service outages due to power losses to their homes or to the TWC network serving them. TWC crews are in the borough repairing network damage we can access safely.

Staten Island

Many low-lying coastal areas of Staten Island are still without power, resulting in a loss of TWC services to customers. We have brought back a large number of customers to receive TWC services and expect this number to grow as power is restored.

New Jersey

Parts of Bergen and Hudson counties served by TWC were exposed to extensive flooding and power outages, contributing to the loss of TWC services. We expect service to be restored as power is brought back online.

Categories: Corporate Social Responsibility, Customer Care, In the Community, New York City