By: Jeff Simmermon at 04:04 pm
TWC services are being restored to many parts of our service area in New York City and New Jersey. Most of the remaining outages are still caused by a loss of power to our customers’ homes, businesses or to the TWC network nearby. Crews are working day and night to repair damaged cable lines and restore services to all our customers as quickly as possible.
We continue to power some of our key facilities with generators to maintain service. Customers without service can call to report an outage by calling (212) 358-0900 or (718) 358-0900. If you get a message on the phone system that there’s an outage in your area, no other action is necessary. For our TWC Business Class customers, please dial 1-877 227-8711.
We have more than 2,400 employees working on restoration, most in the field repairing downed lines and other damage to our network so we can restore service as quickly as possible.
If you are experiencing a disruption in service that is not covered on the updated outage list below, please either call it in at the number above or email your address to our online care team at firstname.lastname@example.org. Leaving your address and information in the comments section of this post will not work as well – while comments are monitored, they are not always tracked for customer information and people with a connection to a repair team may not see them.
Our online care team is experiencing very heavy traffic, and may not respond to every customer individually – but are collecting all information and affected addresses and regularly updating repair teams.
Here’s the latest update on outages and our restoration efforts.
Persistent power outages continue to impact TWC services for many of our Staten Island customers. We are out in force repairing damage and restoring service whenever power returns to more than 6,000 customers.
Due to damage at our hub in the Rockaways, more than 14,000 customers in Far Rockaway, Howard Beach, Breezy Point, Lindenwood, South Richmond Hill and South Jamaica are experiencing outages.
A fiber break in Woodside is affecting the following neighborhoods: Woodside, Maspeth, Astoria and Jackson Heights.
TWC is aware of service issues due to loss of power and downed trees in the following areas: Auburndale, Bay Terrace, Bayside, Bellerose, Cambria Heights, Clearview, College Point, Douglaston, Elmont, Floral Park, Flushing, Glen Oaks, Great Neck, Jamaica Estates, Jamaica Hills, Murray Hill, Oakland Gardens, Ozone Park, Richmond Hills, St. Albans and Whitestone. Once power is restored and areas are deemed safe for crews to move in, TWC will fix the damage as quickly as possible.
About 90% of Southern Manhattan (south of 86th Street) customers have had services restored. We’re currently working with building owners to pump out flooded basements in an effort to restore service to individual locations.
Several nodes are affected, impacting customers in the East Village and Greenwich Village north to the Garment District, Korea Town, Tudor City and south to Battery Park City and Bowling Green neighborhoods.
More than 1,600 customers in Williamsburg are experiencing service issues and we are working to get this resolved as soon as possible.
New Jersey & Mount Vernon, NY
Power outages are still affecting more than 12,000 customers in Bergen County. About 290 customers are affected in Mount Vernon East and parts of Parkside and South Side. We’re bringing back TWC services as soon as the remaining power outages end, and our crews are fixing damage to our network.