We now have updated street-level information on many TWC outages in most New York City boroughs. However, we are still working on adding Manhattan to this list. As soon as I have information for Manhattan, I’ll update this post.
This update includes cross-street information, neighborhood, the cause of the outage and our estimated date of restoration. Many of these dates correlate to power companies’ estimated restoration of electricity to an area.
If you are experiencing a loss of services and do not see your address/intersection on these lists, please either call 800-TWCABLE or e-mail your address and a description of the problem to our online care team at firstname.lastname@example.org. Call centers and our online call team are both experiencing very heavy volume right now.
You may not receive an individual email from our team, but they are aggregating all customer addresses and sharing with repair teams. While the online care team occasionally browses the comments on this blog, leaving your address and a problem description is going to be comparatively ineffective.
Our crews are continuing to work nonstop to repair downed cable lines and affected nodes to customers who were affected by Hurricane Sandy.
Power outages throughout the NYC/NJ area are still the cause of many service outages.
If you see a downed cable line in your area, please call (212) 358-0900 or (718) 358-0900 to report this information. Time Warner Cable Business Class Customers should call (877)-227-8711.
We are still sending out multiple vehicles with mobile charging stations and free WiFi access points to help New Yorkers stay connected.
Local residents are welcome to charge devices like smartphones and laptops and access a 4G WiFi connection. In addition, we are offering use of laptops, phones and iPads at the mobile stations and handing out supplies such as trash bags, gloves and dust masks. New Yorkers should follow @TWCable_NYC on Twitter for updates on vehicle locations.
TWC retail store locations in Staten Island and in Queens Center Mall welcome anyone to enter and recharge their devices.
Thank you for your continued patience and understanding as we work to restore your TWC services.