Hurricane Sandy knocked out power and cable for a lot of our customers – and it’s only natural to wonder if you’re going to be billed for the days you couldn’t use our service.
The short answer is: you’re not. We’re issuing service credits automatically. Here’s the rest:
In response to the sustained, widespread impact of Hurricane Sandy on the greater New York City area, Time Warner Cable will announce automatic credits for many local residential and commercial customers whose services were interrupted for an extended period of time.
TWC will automatically apply credits for residential and commercial customers, including applicable equipment, in areas where the vast majority of customers experienced or continue to experience an extended outage. For those customers who still do not have power, we will continue to issue additional credits every 3 days until their outages are over.
This credit will automatically appear on customers’ statements, labeled “Hurricane Sandy Credit.”
The credit will start appearing in the 11/8 billing cycle (customers will see the bill in their home in about 7 to 10 days).
We are continuing to work closely with Engineering and Operations and we will implement the necessary outage credits for impacted customers on an ongoing basis.
If you are experiencing trouble with your bill, or want to discuss this directly, please either call custoemr service or e-mail firstname.lastname@example.org. As always, please bear in mind that we’re experiencing very heavy call and email volume and this may take a while.
And thank you again for your patience.