January 07, 2013

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Our TWC TV Is Coming to Roku Devices

If you’re a Roku user and Time Warner Cable subscriber, you may really like this:

We just announced our agreement with Roku at CES to bring our TWC TV app to Roku devices in the United States. At launch (sometime this quarter), the app for Roku will incorporate up to 300 live television channels from major networks.

We are working to add Video On Demand capabilities in the next few months.

Customers who have a Roku can create a Roku account via the Roku website, download the application from the Roku store, and use their MyServices/TWCTV credentials to log in and watch.

This will be the first time TWC TV is available for distribution over our private network on consumer equipment connected to a television. The TWC TV app is available today on Apple’s iOS devices (iPhone, iPad and iPod Touch), on a number of Android tablets and phones, and also on PCs and Macs via TWCTV.com.

+- 34 Comments

  1. Edward's reply

    Just want to be sure I understand. With this, we could use a Roku as a cable box? If so, that’s fantastic.

  2. Seth R's reply

    Nice! Any way to sign up to beta test it?

    Also, is playback of DVR recordings anywhere in the future for TWC TV?

  3. Jason Schwartz's reply

    Jeff, any way TWC can add the TWC Sportsnet or TWC Sports Channel from upstate NY (Rochester and/or Capital Region) to TWC TV? Would be great to have a dedicated method to watch instead of the current way TWC NYC airs occasional content on 197/198.

  4. Ken's reply

    OK, help me understand what this means for those of us with traditional cable boxes and also use the app on our ipad. Will we see more channels available via the PC and ipad offering?

  5. expdek570's reply

    This is great news! Once my local broadcast channels are available on TWCTV, and when TWCTV is not limited to my home network, you will have my interest. I am looking forward to the day when I have control over what I watch on TWC, when and where I want to watch it.

  6. Barry Wallace's reply

    What if you’re a Roku user, but TWC isn’t available in your area? Will there be any way to use the service? Thanks.

  7. andrea's reply

    I’ve tried to activate HBO GO on my ROKU box for the last hours. I’m a TWC customer AND subscriber to HBO. I logged in via hbogo.com/activate, but only get this error message:

    “We are currently experiencing a system outage and can ‘ t process your request at this time. We are already working to restore service. Please try again later. If you continue to receive this error , please contact us at http://www.timewarnercable.com / contact (Message: EISLB00103)”

    Please advise when this issue will be fixed.

  8. Jeff Simmermon's reply

    @Barry – None of our apps work without a subscription to our services.

  9. Jeff Simmermon's reply

    @Ken – it’s not going to change your iPad/PC version at all. It simply means that a version of that same app is available on the Roku. We will continue to add channels to our lineups on all devices, but not necessarily because the app is available on another device. Am I understanding your question correctly?

  10. Jeff Simmermon's reply

    @Seth: I’m not sure that we are signing people up for a specific beta test. I could be wrong, though. And while I think that we all agree that DVR playback via app would be awesome, I don’t know what it means for us to do that from a business or technology perspective.

  11. Jeff Simmermon's reply

    Yes – though it’s not a perfect reproduction. You won’t be able to use it as a DVR, and won’t have all of the channels available on a regular cable box, but you’ll be able to watch about 300 channels of live linear television on another TV on your home.

  12. Gretchen's reply

    What subscription plan will be needed from TWC to view the channels on my Roku?

  13. Tim B.'s reply

    Sweet… same issue as Andrea… Time Warner is by far the worst service I’ve ever subscribed to… Service stinks, equipment is crappy, but still ridiculously expensive. Fios needs to be readily available in NYC now to provide choice and actual competition to TW.

    “We are currently experiencing a system outage and can ‘ t process your request at this time. We are already working to restore service. Please try again later. If you continue to receive this error , please contact us at http://www.timewarnercable.com / contact (Message: EISLB00103)”

  14. Jay's reply

    I have twc tv subscription but I have another service for Internet connection

    With the ipad app you must have twc Internet to watch live tv

    :(

  15. Nathan's reply

    Will there be stand alone service for non-TWC customers? At what cost? Also, what if one was a TWC internet service customer? Would I be forced to buy a cable box?

  16. Upset TimeWarnerCable User's reply

    We are currently experiencing a system outage and can ‘ t process your request at this time. We are already working to restore service. Please try again later. If you continue to receive this error , please contact us at http://www.timewarnercable.com / contact (Message: EISLB00103)

    Doesn’t work on TWC anymore for me.

  17. Aaron's reply

    Any idea when you’re going to get Showtime Anytime access? I just cancelled Sho because you still don’t support Sho Anytime

  18. Aaron's reply

    @ Jeff Simmermon (@Seth) – from a business perspective it may keep your customers from jumping ship and joining other providers that have been allowing this for quite some time.

  19. Michel Walker's reply

    What is this going to cost me to get this channel on my roku?

  20. Jason Schwartz's reply

    Wow… I’m not naive enough to think I was the only one with Customer Support issues with TWC but seeing the posts here would certainly raise a few eyebrows if I were a TWC Exec. My experience with TWC Support is always “not our fault – blame the provider” even when TWC was the provider of the channel (TWC Sportsnet/Sports Channel).

    Do we all wish FiOS was more readily available? How about Google’s announcement of free wi-fi throughout their Chelsea neighborhood. is this their first step into offering something ike Google Fiber in NYC? It’s a shame TWC is more reactionary rather than revolutionary.

    Jeff… how about an informal get together with your customers so you can hear user experiences first hand instead of through a web site. I think that would do a lot in terms of good will and understanding. Right now we only talk to phone operators and people behind bulletproof glass at your TWC Walk-in Centers.

  21. CKing's reply

    @ Jeff Simmermon “Yes – though it’s not a perfect reproduction. You won’t be able to use it as a DVR, and won’t have all of the channels available on a regular cable box, but you’ll be able to watch about 300 channels of live linear television on another TV on your home.”

    I hate to ask, but what channels or networks will not be available? TWC just raised the rates on our cable boxes to $10/month so I am happy to get rid of them (since they are unreliable anyway; why do I have to pay monthly for something unreliable?) and use my Roku’s but I MUST be able to access ALL of the channels I subscribe to.

  22. Danny B's reply

    This is fantastic news!! I love the iPad App. I wish the majors were there, but hey, it’s free and all good baby. One thing on my wish list would be us able to use the TWC App (Roku and iOS) outside the home. THAT would be cool, but I understand why you can’t do it and that’s what Slingbox and TiVo to go is for.

    Great news for us Roku fans. With TWC and my Roku box, I can watch anything, anywhere in my house. I have a back room w no cable and an upstairs bedroom ditto, and my garage. All have Roku and no cable. This will just add to what’s available on my Roku. Sweet!

  23. Lyndsey Williams's reply

    Was wondering which subscription plans work with the twctv app. If you don’t have a cable box in house, but do have twc Internet access, are you still permitted to use the app and view all the 300 channels available on it?

  24. Matt's reply

    I would love to use this on my Roku and ditch my second receiver, however it’s not a possible option for my without the local Fox Sports Ohio channels, and my locals. If you would add those, we would be in business. I would even pay a few dollars more a month for that streaming, instead of the extra 10 I fork out for an additional box on a separate TV.

  25. Rob's reply

    When? What this quarter mean?

  26. Doug Pines's reply

    I assume the app will work exactly like the others – you have to have a TW cable AND internet subscription. The many articles one can read on the web (and based on the press release) generally fail to mention you need both, which makes it a fairly crappy deal for those with cable only.

  27. Josh's reply

    Jeff, be realistic. When is this thing coming? I went out a bought a Roku box just for this thing. Lets make it happen, lets get it going already!

  28. TWCableJim's reply

    Upset TimeWarnerCable User- I apologize for the issue. If you could please email some account information to twcable.help@twcable.com I would be happy to take a look?

  29. TWCableJim's reply

    @Andrea- I’m sorry for the delayed response. Were you able to activate HBO GO on Roku? If not please email some account information to twcable.help@twcable.com and I would be happy to investigate.

  30. Jeff Simmermon's reply

    Josh – all I can tell you is that it will be out sometime this quarter.

  31. Tahirah's reply

    I hope the streaming on the Roku is without freeze ups. On my Samsung Galaxy S3 with jellybean the streams have been freezing and I don’t want to keep on uninstalling and reinstalling. On my iPod touch everything’s fine. I am surprised iOs version has On Demand and closed captioning while Android version does not have those features, especially closed captioning. I know TWC has deaf and hearing impaired customers. Android needs a update with a bug fix and those other features

  32. P. Guyton's reply

    I’m an existing Roku user. A reply from @Jeff to @josh said it would be available this quarter. Are there any updates on the timing?

  33. Harry's reply

    Is that to say that regardless of the geographic location of my Roku device once TWC is integrated into Roku one will be able to access ALL Los Angeles Dodgers games LIVE — home and away — on one’s television ?

  34. Andrew Russell's reply

    Hi Harry, live Dodgers games are not available for viewing outside the home via the TWC TV App.

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