Jan 07 2013

By: Jeff Simmermon at 04:01 pm

Comments for this post are closed – all comment threads close after 14 days from the original post date.

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32 Responses to “Our TWC TV Is Coming to Roku Devices”

1. Edward

   Jan 07, 2013
   at 6:54 pm

   Just want to be sure I understand. With this, we could use a Roku as a cable box? If so, that’s fantastic.

2. Seth R

   Jan 07, 2013
   at 7:53 pm

   Nice! Any way to sign up to beta test it?

   Also, is playback of DVR recordings anywhere in the future for TWC TV?

3. Jason Schwartz

   Jan 07, 2013
   at 10:30 pm

   Jeff, any way TWC can add the TWC Sportsnet or TWC Sports Channel from upstate NY (Rochester and/or Capital Region) to TWC TV? Would be great to have a dedicated method to watch instead of the current way TWC NYC airs occasional content on 197/198.

4. Ken

   Jan 08, 2013
   at 7:28 am

   OK, help me understand what this means for those of us with traditional cable boxes and also use the app on our ipad. Will we see more channels available via the PC and ipad offering?

5. expdek570

   Jan 08, 2013
   at 8:39 am

   This is great news! Once my local broadcast channels are available on TWCTV, and when TWCTV is not limited to my home network, you will have my interest. I am looking forward to the day when I have control over what I watch on TWC, when and where I want to watch it.

6. Barry Wallace

   Jan 08, 2013
   at 12:13 pm

   What if you’re a Roku user, but TWC isn’t available in your area? Will there be any way to use the service? Thanks.

7. andrea

   Jan 08, 2013
   at 2:40 pm

   I’ve tried to activate HBO GO on my ROKU box for the last hours. I’m a TWC customer AND subscriber to HBO. I logged in via hbogo.com/activate, but only get this error message:

   “We are currently experiencing a system outage and can ‘ t process your request at this time. We are already working to restore service. Please try again later. If you continue to receive this error , please contact us at http://www.timewarnercable.com / contact (Message: EISLB00103)”

   Please advise when this issue will be fixed.

8. Jeff Simmermon

   Jan 08, 2013
   at 2:41 pm

   @Barry – None of our apps work without a subscription to our services.

9. Jeff Simmermon

   Jan 08, 2013
   at 2:43 pm

   @Ken – it’s not going to change your iPad/PC version at all. It simply means that a version of that same app is available on the Roku. We will continue to add channels to our lineups on all devices, but not necessarily because the app is available on another device. Am I understanding your question correctly?

10. Jeff Simmermon

    Jan 08, 2013
    at 2:56 pm

    @Seth: I’m not sure that we are signing people up for a specific beta test. I could be wrong, though. And while I think that we all agree that DVR playback via app would be awesome, I don’t know what it means for us to do that from a business or technology perspective.

11. Jeff Simmermon

    Jan 08, 2013
    at 2:58 pm

    Yes – though it’s not a perfect reproduction. You won’t be able to use it as a DVR, and won’t have all of the channels available on a regular cable box, but you’ll be able to watch about 300 channels of live linear television on another TV on your home.

12. Gretchen

    Jan 08, 2013
    at 3:54 pm

    What subscription plan will be needed from TWC to view the channels on my Roku?

13. Tim B.

    Jan 08, 2013
    at 5:39 pm

    Sweet… same issue as Andrea… Time Warner is by far the worst service I’ve ever subscribed to… Service stinks, equipment is crappy, but still ridiculously expensive. Fios needs to be readily available in NYC now to provide choice and actual competition to TW.

    “We are currently experiencing a system outage and can ‘ t process your request at this time. We are already working to restore service. Please try again later. If you continue to receive this error , please contact us at http://www.timewarnercable.com / contact (Message: EISLB00103)”

14. Jay

    Jan 08, 2013
    at 6:14 pm

    I have twc tv subscription but I have another service for Internet connection

    With the ipad app you must have twc Internet to watch live tv

    

15. Nathan

    Jan 08, 2013
    at 7:10 pm

    Will there be stand alone service for non-TWC customers? At what cost? Also, what if one was a TWC internet service customer? Would I be forced to buy a cable box?

16. Upset TimeWarnerCable User

    Jan 08, 2013
    at 7:55 pm

    We are currently experiencing a system outage and can ‘ t process your request at this time. We are already working to restore service. Please try again later. If you continue to receive this error , please contact us at http://www.timewarnercable.com / contact (Message: EISLB00103)

    Doesn’t work on TWC anymore for me.

17. Aaron

    Jan 08, 2013
    at 8:51 pm

    Any idea when you’re going to get Showtime Anytime access? I just cancelled Sho because you still don’t support Sho Anytime

18. Aaron

    Jan 08, 2013
    at 8:56 pm

    @ Jeff Simmermon (@Seth) – from a business perspective it may keep your customers from jumping ship and joining other providers that have been allowing this for quite some time.

19. Michel Walker

    Jan 09, 2013
    at 12:22 pm

    What is this going to cost me to get this channel on my roku?

20. Jason Schwartz

    Jan 09, 2013
    at 4:20 pm

    Wow… I’m not naive enough to think I was the only one with Customer Support issues with TWC but seeing the posts here would certainly raise a few eyebrows if I were a TWC Exec. My experience with TWC Support is always “not our fault – blame the provider” even when TWC was the provider of the channel (TWC Sportsnet/Sports Channel).

    Do we all wish FiOS was more readily available? How about Google’s announcement of free wi-fi throughout their Chelsea neighborhood. is this their first step into offering something ike Google Fiber in NYC? It’s a shame TWC is more reactionary rather than revolutionary.

    Jeff… how about an informal get together with your customers so you can hear user experiences first hand instead of through a web site. I think that would do a lot in terms of good will and understanding. Right now we only talk to phone operators and people behind bulletproof glass at your TWC Walk-in Centers.

21. CKing

    Jan 09, 2013
    at 7:18 pm

    @ Jeff Simmermon “Yes – though it’s not a perfect reproduction. You won’t be able to use it as a DVR, and won’t have all of the channels available on a regular cable box, but you’ll be able to watch about 300 channels of live linear television on another TV on your home.”

    I hate to ask, but what channels or networks will not be available? TWC just raised the rates on our cable boxes to $10/month so I am happy to get rid of them (since they are unreliable anyway; why do I have to pay monthly for something unreliable?) and use my Roku’s but I MUST be able to access ALL of the channels I subscribe to.

22. Danny B

    Jan 09, 2013
    at 11:46 pm

    This is fantastic news!! I love the iPad App. I wish the majors were there, but hey, it’s free and all good baby. One thing on my wish list would be us able to use the TWC App (Roku and iOS) outside the home. THAT would be cool, but I understand why you can’t do it and that’s what Slingbox and TiVo to go is for.

    Great news for us Roku fans. With TWC and my Roku box, I can watch anything, anywhere in my house. I have a back room w no cable and an upstairs bedroom ditto, and my garage. All have Roku and no cable. This will just add to what’s available on my Roku. Sweet!

23. Lyndsey Williams

    Jan 13, 2013
    at 5:12 am

    Was wondering which subscription plans work with the twctv app. If you don’t have a cable box in house, but do have twc Internet access, are you still permitted to use the app and view all the 300 channels available on it?

24. Matt

    Jan 13, 2013
    at 7:32 pm

    I would love to use this on my Roku and ditch my second receiver, however it’s not a possible option for my without the local Fox Sports Ohio channels, and my locals. If you would add those, we would be in business. I would even pay a few dollars more a month for that streaming, instead of the extra 10 I fork out for an additional box on a separate TV.

25. Rob

    Jan 13, 2013
    at 9:07 pm

    When? What this quarter mean?

26. Doug Pines

    Jan 13, 2013
    at 9:19 pm

    I assume the app will work exactly like the others – you have to have a TW cable AND internet subscription. The many articles one can read on the web (and based on the press release) generally fail to mention you need both, which makes it a fairly crappy deal for those with cable only.

27. Josh

    Jan 15, 2013
    at 5:52 pm

    Jeff, be realistic. When is this thing coming? I went out a bought a Roku box just for this thing. Lets make it happen, lets get it going already!

28. TWCableJim

    Jan 16, 2013
    at 1:10 am

    Upset TimeWarnerCable User- I apologize for the issue. If you could please email some account information to twcable.help@twcable.com I would be happy to take a look?

29. TWCableJim

    Jan 16, 2013
    at 1:12 am

    @Andrea- I’m sorry for the delayed response. Were you able to activate HBO GO on Roku? If not please email some account information to twcable.help@twcable.com and I would be happy to investigate.

30. Jeff Simmermon

    Jan 16, 2013
    at 3:06 pm

    Josh – all I can tell you is that it will be out sometime this quarter.

31. Tahirah

    Jan 16, 2013
    at 5:36 pm

    I hope the streaming on the Roku is without freeze ups. On my Samsung Galaxy S3 with jellybean the streams have been freezing and I don’t want to keep on uninstalling and reinstalling. On my iPod touch everything’s fine. I am surprised iOs version has On Demand and closed captioning while Android version does not have those features, especially closed captioning. I know TWC has deaf and hearing impaired customers. Android needs a update with a bug fix and those other features

32. P. Guyton

    Jan 21, 2013
    at 12:09 pm

    I’m an existing Roku user. A reply from @Jeff to @josh said it would be available this quarter. Are there any updates on the timing?