April 11, 2013

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Have You Guys Heard About This ‘Google Fiber?’

As anyone that would actually read a cable company’s blog would know, Google recently announced that it is launching Google Fiber in Austin, Texas – a move that places it in direct competition with us. They’re already in Kansas City, another one of our markets.

Then, AT&T announced that they were also planning to bring 1Gbps fiber service to Austin too.

Let’s just call this what it is: a big, fat chunk of competition. We’re used to that. I know that there’s a dominant perception outside of the industry that we’re a bunch of dinosaurs ignoring our growing rat problem, but that’s not the case.

In every city where we provide service, we face at least two competitors: satellite and the telephone company. In many cities, we face five or six competitors. We’ve been competing since the early ’90s.

Google is a new competitor, and like others, they bring their own special set of challenges for us: they¹re an enormously wealthy company and dominate the search engine business. Good for them.

But also, let’s don’t let our own achievements in this space get lost in all the hoopla. Our engineers created broadband Internet (you can see the napkin here), which quickly evolved to 3 Mbps, 5mbps, and now 100Mbps via DOCSIS 3.0 technology. We help schools, hospitals, and businesses connect with multi-gig speeds over dedicated fiber networks. We just put in our own bid in North Carolina to build a next-gen network with speeds up to 1Gbps, too. You can see that press release here.

It is also worth pointing out that only a small fraction of our residential customers who have DOCSIS 3.0 speeds available to them actually subscribe to the product. Today, our broadband options are designed to meet almost any budget or household need. Also, our broadband network is fully deployed – Google’s isn’t even close. Ars Technica elaborated on that more thoroughly here.

We’re absolutely taking this competition seriously, and we’re not just going to roll over and go out of business here. We’re going to evolve to meet our customers’ needs and offer products that meet or exceed our competition. You can see that today with our recent launch of a next-gen home management and security service in Austin that we call IntelligentHome or the free access our customers have to the nation’s largest WiFi hotspot network. These are just a couple examples of the cool things we do or can do with this growing, powerful network we already have in the ground.

Change can be scary, but it’s ultimately a good thing. Henry Ford once said that the car was bad for the buggywhip business.

Ultimately, competition is good for us. It’s going to make us evolve, change, grow in ways that keep us at the cutting edge. And really, the biggest winner out of all of this will be the consumer. More choice and more options are better for everyone.


  1. David Barry's reply

    But Google fiber is a forward looking deployment. FTTH is what is going to being broadband to the home in the next 30 years. Copper and wireless can’t compete. TV will stop being distributed in it’s current fashion within 15 years. All video content will be IP based over the internet.

    Over the next 25 years
    There will be 100% clear real-time spoken and written language translation.
    There will be proper tele-presence.
    There will be proper augmented reality.
    There will be leaps in biomedical sensor.
    All of these technologies and many other not thought up yet will rely on a proper “ubiquitous fiber to the home network”.

  2. Stanley Ho's reply

    Was TWC’s attempt to implement monthly data quota caps designed to meet the “customer’s needs” (as well as the recent policy change in Austin to start charging a monthly cable modem rental fee) ?

    These “nickel and dime” tactics designed to squeeze additional revenue from your customers doesn’t help foster customer loyalty and has generated a lot of ill will (which is also contributed by the constant price hikes and customer service/installation complaints).

  3. Dave's reply

    The shocking part about the google fiber isn’t necessarily the speed. Its the price. How can TWC afford to compete?

    5/1mbps for free, TWC will obviously charge. Whats the catch here? how can TWC compete with that? I assume google is getting some cash from ad revenue? not sure

    Gigabit for $70 a month. How much is a 1GB fiber internet connection from TWC?

    Gigabit + TV for $120

    TWC prices are in no way competitive with that. Or am I missing something?

  4. Emmanuel's reply

    Roared Like an Lion, and Everyone Laughed

  5. Jason Schwartz's reply

    I always find it amusing when cable brings up “the phone company” as competition and they refer to DSL and dial up. Satellite is really competition for only one “cable” product (TV) as satellite Internet is reserved for people who have no choice but to receive broadband services in that manner. (No one in a major city is pulling satellite broadband.)

    Google is offering something truly unique – reasonably priced services. All the “cable companies” keep spouting “of course we CAN deliver those speeds but no one wants them”. Of course no one wants them… at your price points. To steal from “Field of Dreams”, if you build it, they will come – but within reason. I guarantee that if cable offered 100M at $7/mo. (1/10th of what GF offers) you’d have a winning product and you wouldn’t have people begging for GF to be deployed everywhere. Let’s even say TWC offers 100M for $15/mo., I think you’d still have happy customers. Instead you charge more than $45 for a 15/1M. We can’t even get decent upload speeds for more than half the cost of speeds which are miniscule.

    We all get it. You’re a business and you are allowed to make money but there’s no reason you can’t effectively and economically offer better service at a fairer price point except that you don’t want to do so since you don’t really have competition. It looks good on paper to say you have all this competition but in reality, most people don’t have options when it comes to service. In NYC, my apartment building only has one option – TWC. I can’t call up Verizon and say I’d like to sign up for FiOS even though it’s a block away.

    TWC – This is a challenge. No metered billing, no modem rental fee ($3.95/mo.) and boost speeds to 1/10th of GF (100/100) at the same price I’m paying now ($47.17/mo.) Let’s see you meet the challenge.

  6. Joseph's reply

    The fact that you think satellite is competition shows either how out of touch you are or how little you actually respect “anyone who would actually read a cable company’s blog”

    And, you’re only in competition with the phone companies in a few places. DSL isn’t real competition (just like satellite) and AT&T and Verizon have rolled over on U-Verse and FiOS and aren’t expanding anymore since they got a sweetheart wireless spectrum deal from the cable companies.

    I’ll believe any change when I see it, I’ve been looking for 20 years and haven’t seen any yet.

  7. Mark's reply

    It may be that the home entertainment will evolve into IP based technology, because that is what it is now. What it should evolve into is one technolgy that will do it all, instead of segmented equipment based terminals that create more problems than what they provide. The upkeep of which creates more burden than what should be needed with todays technology. I just want one connection, Internet and then use an App to see what I want when I want. Period.

  8. FormerWorker's reply

    TWC is very anti-competetive…

    When I worked there they used to have trash cans wanting workers to turn in ‘any’ tips on google fiber.

    Making excuses for price increases… claiming cheaper than others when the fact is all the equipment is poorly refurbished…

    TWC is a joke so very anti-competitive they live in a dream world where they believe they are a good company…

  9. Doug's reply

    Google will probably offer initial discounts, but they will surely expire just like every other provider’s, including TWC. And in how many locations will they utilize existing fiber like TWC’s to avoid the cost of pulling new fiber? TWC can also make money with that scenario, as we do with other providers. I believe TWC is definately ahead of the game and will remain ahead because of the people that run this company. They are intelligent, well informed and innovative and I am proud to be a part of this organization!

  10. Nick's reply

    TWC needs to step up the service in NYC. 50/5 for $99.95 is a rip off. TWC execs talk the talk but don’t walk the walk. Maybe I don’t need 1Gbps but I want it, at least give us 100Mbps and bump the upload at 25Mbps. Five minutes north of me people are paying $99 for 105/20 service and Time Warner charges that for lousy 50/5. Another blog, you boast about having the network for greater speeds, so let’s see them rolled out this month. Update those config files.

  11. Fuzzball's reply

    For $70/mo after fees in the Austin market, what kind of speed does one get? Why go with a company that’s going to charge more for less along with treating their customers like crap? Fiber is the future. It should have been done the past by now as a result of the promises made to get the 1996 Telecommunications Act passed; instead hundreds of billions of dollars line some wealthy pockets.

  12. TWC User's reply

    Hey, Time Warner customer here. If Google Fiber ever comes to our market I will be the first to sign up, that is unless TWC can offer me 1Gb/s for $70. I’d even hop on FiOS if that came to our neighborhood. BUT because you have a monopoly in our area I’m kinda stuck with you for now. Your move TWC. I actually love the service but I’m sure you guys know you’re in trouble with offerings like Google Fiber knocking at the door. Don’t be out of touch with the rest of the tech world please.


    I would be mildly less unhappy with my TWC service I my speeds were 15up/15 down. As it stands now i get 10Mbps down/ and .9Mbps up. That’s point 9 megabytes a second. It’s pretty much unusable to upload.

  14. Rod Nunley's reply

    So no one wants 1GB speeds? And you know this because you offer faster speeds and no one wants them.

    It couldn’t possibly be because those higher speeds are insanely overpriced, could it?

    I live in Austin. I am a customer of yours. I can promise you that your internet subscriber base is going to plummet in every single area that Google Fiber is available.

    You can cut the price a little, you can boost the speeds a bit. To be blunt you could give me free service … but if Google Fiber is an option for me (and many others just like me) you are not keeping me as a customer.

    Why? Because of years of collusion between cable and internet providers to keep prices high and treat your customers (you know … your source of revenue) like garbage.

    I am counting the days until I can be done with your services. Counting the days.

  15. ben jones's reply

    You guys sure are brave to compete against satellite internet, when all they do is live off your scraps. The only people that use them are stuck with virtually no other choice.

  16. Phil Jackson's reply

    Let’s call it what it is: cable is a monopoly. You joke in saying that you have competition from sat and the tel company. Who are you kidding? It would be a competition if I could pick between multiple cable providers in my area. But wait, only TWC or comcast serves a particular area…and the competition is where? Piss off…

  17. Chris's reply

    Isn’t the cost of providing Internet service mostly fixed? In other words the majority of the monthly fees go towards infrastructure right? If that’s the case, then the speeds don’t really matter as much and all this tiering crap is just to squeeze as much from consumers as possible.

    Also, in my market it’s you or AT&T. That’s it. A duopoly is not competition (calling satellite or wireless broadband “competition” is a joke. You can’t game or teleconference over it due to latency concerns, and the laws of physics will never permit this to be overcome on a satellite, while the wireless oligopoly ensures data costs/caps remain prohibitively high to be a suitable substitute service).

    Lastly, how dare you decide for me what I want? I want gigabit symmetrical Internet. I already subscribe to your higher speed DOCSIS 3 service… I don’t have a faster connection because you don’t offer one. I guess I could work with my city to put together a municipal fiber network… nope, that’s right. You, AT&T and Verizon lobbied my state to make such a thing ILLEGAL. So I either do business with you, I do business with AT&T, or I go without what is fast becoming an essential good for the 21st century.

    I guess in summary, if you want a lesson in speed, just watch how fast I switch when a company that actually gives me what I want for a fair price shows up in my neighborhood. How fast I dump your company will make your head spin.

  18. Customer #2738348494's reply

    I’ve been a loyal TWC customer for years. If an option for 1Gbps becomes available in my area in or around $70/month – there is no doubt about it I will drop the $50/month residential service I get from TWC.

  19. Hamilton's reply

    I am a current TWC customer, I pay nearly $70 here in LA for 25/5Mbps (and I’m lucky if I ever get that). I would gladly pay the same for 1gb symmetrical. Why wouldn’t I spend the same money for 40x the speed?

    And rumors of data caps just scares me. It tells me that you don’t trust your network to handle the traffic of tomorrow. Offering 1/1 Gbps is a sign of confidence and strength – that they have the infrastructure to support the applications of tomorrow. TWC should have said, “we know other providers are moving to caps – but we don’t need to, we are confident our network can compete”.

    Nickel and diming your customers – like adding a monthly “modem rental fee” – while offering no improvements in speed, stability, or diversity of services – is not a sign of a company who is reacting to competition, and inspires no loyalty. If competition was real, I should be getting a call that said “hey, we made some improvements to core switches/peering agreements, and we’d like to pass the savings on to you – your bill will now be x less! We know that [insert phone company] is doing the same, but we’d like to do what we can to keep you with us.”

    How many of your consumers outside of Austin, Kansas city, or Chattanooga are getting calls like that? Instead, we get notices that our bills are going up, while we are being told, “our customers are happy with the speeds they are getting, and the prices they are paying!” You talk about competition, but you act like you’ve already won.

  20. John Chapman's reply

    Your company has failed monumentally by exploiting fairly egregious monopolies for decades. You haven’t had competition yet. I would pay more for google fiber just so I wouldn’t have to give your company money. That’s pretty sad really, but after having to wait 6 hours at home anytime a cable guy is going to come over (really I have to take the DAY OFF WORK). There are millions of people rabidly waiting to drop TW service.

  21. Chris's reply

    We just found out that Time Warner has been charging us for Showtime for the past two years on error. They have offered to give us back the past six months worth of false payments, nothing more.

    Time Warner shouldn’t be afraid of just fiber, it’s common sense and customer service, both of which you lack. I want fiber, but I want to work with ethical companies (monopoly or not) as well. Good luck in Austin.

  22. Matt's reply

    What a completely out-of-touch-with-your-own-customers blog post.

    > It is also worth pointing out that only a small fraction of our residential customers who have DOCSIS 3.0 speeds available to them actually subscribe to the product.

    Really? If you max out DOCSIS 3.0, you’re hitting around 343mbps, are you charging 1/3 of what Google is charging for 1Gbps for that kind of service?

  23. Bryan Wann's reply

    It’s 2013, I don’t care what you did last year. What are you doing for me TODAY?

  24. Bo's reply

    They got NC Legislature to prevent competition from city governments in North Carolina. Time Warner Cable are scared of letting government provide internet service to the customers. Lobbyists are bad for society therefore I consider Time Warner Cable to be bad for North Carolina.

    I would prefer more internet services to be permitted in order to create more competition to Time Warner Cable and their lobbyists. The politicians pay lip service to this cable company and good news? No one like Time Warner Cable but bad news? Too bad they are here to stay! It is time to break the cable monopoly by cutting the cord.

    Where is cable competition? No competition at all for TWC… remember that when they want to cover this up.

    “If you allow for a purely capitalistic society, without any type of regulation at all, you will get one monopoly that will eat all of the smaller fish and own everything, and then you’ll have zero capitalism, zero competition – it would just be one giant company.”

    From Reddit with Love

  25. Aron's reply

    “Let’s just call this what it is: a big, fat chunk of competition. We’re used to that. I know that there’s a dominant perception outside of the industry that we’re a bunch of dinosaurs ignoring our growing rat problem…

    Uhmmmm, no, lets just call Google’s a much better product for very reasonable pricing and from what I’ve heard from actual customers in Kansas City, it comes with much better service.

    Mr Simmerson, I call bullshit on your TWC paid for propaganda disguised as a blog.

  26. Joseph's reply

    Time Warner I want you to listen and listen very carefully.
    People want fast, they want no caps and they want to be able to stream 5 movies/songs/play games in their home at the same time. And they want it cheap. Expecting them to do it on 30Mbps is insane and making them pay more than 100 dollars a month is suicide.

    In my home, we have ditched cable altogether and have gone all online. Hulu, Netflix, Crunchyroll etc. Every room a veritable entertainment station. At any time there is 4 computers streaming something. My monthly bandwidth usage is 300gigs… HUNDRED. I wish it were more, but we get throttled for LEGAL use.

    I want…I need more bandwidth, I desire speed, I dislike buffering. I enjoy instant gratification and I like knowing that I get what I pay for. I don’t like being told what I need. I know what I need and you are not giving it to me. It’s like a car salesman telling me that I need a minivan when I go to buy a sportscar. Shut up and hand me the keys to the Ferrari.

  27. Jim's reply


    If your blog is in any way sincere, then I greatly look forward to seeing Time Warner Cable step up its game to compete with what Google Fiber offers.

    As a current TWC customer in one of the many Google Fiber-less parts of this nation, however, I can assure you that if Google Fiber were available to me TODAY, I would switch to Google Fiber TODAY. No second thoughts.

    Again, I look forward to Time Warner Cable’s attempt to compete; perhaps by the time Google Fiber gets rolled out where I live, TWC’s offerings will have improved and there will be no reason to switch. But rest assured that if nothing changes, then my days as a TWC customer are numbered, and the number of days remaining is 100% contingent upon how long it takes Google Fiber to arrive here.

  28. rsx's reply

    “But also, let’s don’t let our own achievements in this space get lost in all the hoopla.”

    Alright then..

  29. Chris M's reply

    You’re competing? I’m sorry, I don’t see your 70/mo for 1gbps service listed on the site. Mind linking to that?

  30. James's reply

    The most impressive feat of your company isn’t the feigned ignorance of your constant monopolization of the telecommunications market, nor is it this hilariously bad marketing stunt you’re tripping over yourselves on – it’s the lack of literally any shame whatsoever.

  31. Steve I's reply

    “In many cities, we face five or six competitors. We’ve been competing since the early ’90s.”

    And yet you charge $75/month for 50Mbps?

    You call that “competing”?

    Sure, five or six infants crawling around a track might quality as competition, but I’m not gonna pay $75 to watch it. What a joke of a blog post. Fiber technology has been around for a decade and you mock your customers with this laughable service for inordinate costs.

    Good luck “competing” when Google enters all your markets.

  32. John D'Oh's reply

    > In every city where we provide service, we face at least two competitors: satellite and the telephone company.

    Most of which provide laughable speeds in comparison to your services rendering them a non-issue in terms of comparison. They are not your competitors, they are the husks of competitors with which you once competed.

    > We help schools, hospitals, and businesses connect with multi-gig speeds over dedicated fiber networks.

    That doesn’t help the average consumer, which is what Google Fiber is aiming to help. Improve broadband access for the _consumer_. Something TWC consistently fails to understand.

    > It is also worth pointing out that only a small fraction of our residential customers who have DOCSIS 3.0 speeds available to them actually subscribe to the product.

    Because your prices are stupidly expensive! Google is rolling over your offerings by providing faster service at a lower price!

    You offer 50Mbps at $74 or higher (only for new customers, and lets not forget the modem fee).

    > We just put in our own bid in North Carolina to build a next-gen network with speeds up to 1Gbps, too.

    Talk about corporate spin. The ONLY reason there’s a place for you to bid, the only reason the project exists, is because you aren’t providing the bandwidth they want at the prices they want, and I hope you lose that bid so there’s more competition in that market.

    > We’re going to evolve to meet our customers’ needs and offer products that meet or exceed our competition.

    Let me know when you start please, because in my area you’re just limping by and increasing my fees year by year without my service improving at the same pace.

  33. CJ Kilbride's reply

    Do these people function in the real world?

    Jeff Simmermon, I’m calling you out over this bullsh*t.

    TWC functions to prevent competition and lobbies to pass laws to prevent local infrastructure from being installed to protect your precious market share. You can’t compete and you really show no signs of even trying.

  34. David's reply

    While I have no doubt you guys can technically achieve 1 Gbps to homes one day, I don’t think you are willing to do it at the price point Google will be doing come 2014. Please stand up to the challenge and do it because if you can’t your statements about competing is just a bunch of hot air.

  35. Fred's reply

    “The company fails to note that the only reason the network they’re bidding on (the North Carolina Next Generation Network) is being built in the first place is because companies like Time Warner Cable wouldn’t offer those kinds of speeds at reasonable prices. Time Warner Cable also conveniently omits their history or bribing lobbying state officials to pass laws banning towns and cities from building their own ultra-fast networks, even in instances where nobody else will. It took four tries to force one of their protectionist bills into law in North Carolina. Yes Time Warner Cable, you’re a real hero.”


  36. Jason Thompson's reply

    Let’s just cut with the marketecture. Neither U-verse nor TWC provide gigabit bandwidth at a reasonable price. I know I don’t need gigabit bandwidth, but it would be nice. When Google Fiber comes into my neighborhood in 2014, I’m going to switch to them. No caps; Super Netflix; and more! It’s one thing to say that you will compete, it’s another to compete. Right now that means providing gigabit Internet at $70/month.

  37. Erik in SD's reply

    Your definition of “competition” is not the same as mine. Time Warner owns all of the copper that’s under my San Diego neighborhood. Verizon does not deploy fiber to my street. DSL is too slow for my needs (I sometimes work from home and need to upload large files). Satellite is worthless.

    Stop charging your customers exorbitant fees for what amounts to an “adequate” solution and start looking to the future: faster access and lower prices will be your only way to stay competitive when the needs of technology outgrows your capacity.

  38. D's reply

    So in what cities will TWC be offering TV + Gigabit internet for $120 per month (including a HD-DVR and a tablet computer)? Google is getting press because it is offering a superior product at a lower price.

  39. Stephen's reply

    Jeff….it would probably be best if you just didn’t talk at all about this. There is no way on earth you are going to be able to spin google’s free 5/1mbps.

    Your current offerings are not even competitive with FIOS or Comcast.

    You have a virtual monopoly in most towns that you service. DSL is not a competitive product.

  40. Alex's reply

    WHOA! Wait a second guys, we have a napkin. You can see it. You know, there. That napkin COMPLETELY invalidates Google fibre’s speed, price, accessibility, margins, ah crap…

    I guess that’s why you don’t see many buggywhips nowdays…

  41. Jacob's reply

    Reality check from a paying customer: The only reason you do so well against competition is because yes you do offer a “faster” service than your competition. But people do not stick with you because they like you, they do so because the other options suck. Your product just doesn’t suck as bad. Once they get out of nonsense Kansas City and to a “mega” city if you will, you shall see their true dominance in the arena. I suggest you begin stepping up your game because know as soon as they get to Colorado I am 100% for sure jumping ship from you guys.

  42. Adam's reply

    This is the most depressing excuse for a lack of innovation I’ve ever seen.

    TWC’s service is horrible, and with a lack of vision for the future, it will continue to be.

    I will not miss TWC when they finally are pushed out of the market by being too unwilling to invest in the customers instead of shareholders.

  43. Scott's reply

    I agree with Dave… as a TWC customer, sure, I have “fast enough” internet… you provide me faster options, at higher price points; I choose not to pay for them.

    But given the option for GIGABIT internet at the SAME PRICE that I’m paying now (more or less, given that I’ve got bundled services), I would certainly replace you with Google Fiber.

    As stated, you need to become more competitive. Not with the AVAILABILITY of speed, but with the PRICING of such speed. Everyone (in the US) that I hear from says the same thing… high speed may be available, but the cost is too high.

    This, and this alone, is why Google Fiber will steal customers.

    On a personal note… aside from pricing, I actually like TWC… I tried the local fiber (FTTN, not FTTH), and returned it within two months… we’d like to see more DVR space, and cable box firmware updates to be scheduled better… but our big objection is not with the service, but with the price.

  44. eliseandthomas.com's reply

    I love how delusional you guys are, keep thinking that way- I am sure your customers will stick around because, gosh. Who needs faster internet at a reasonable cost?

  45. Tom299's reply

    Google Fiber: Netflix
    TWC: Blockbuster

    Enjoy becoming irrelevant in 10 years.

  46. Mitch's reply

    Hey there! Raleigh customer here.

    Do you know how excited I am that you have to deal with that “big fat chunk of competition”?

    Very excited.

    I’m one of those apparently mistaken consumers that considers TWC to be a bunch of dinosaurs. I would love to try another cable service to compare TWC to, but despite the hilarious “competition is good for us” reassurance, at my location your industry’s nauseating oligarchy prevents me from signing up with anyone BUT you.

    For some reason you forget to mention Google’s -real- challenges for TWC:

    1. They provide an incredibly higher amount of bandwidth for a lower cost

    2. Consumers trust Google (or really anyone) over TWC.


    By and large you have taken (and continue to take) advantage of your customers. The perception of you guys being dinosaurs isn’t dominant accidentally or due to some mass manipulation. Consumers notice you guys are only just now stepping up to the plate because another vendor is starting to move in on your turf.

    We read the news.
    We read our bills.
    We read our bandwidth speedtests.
    We can’t wait for Google Fiber to come to NC.

    It may take some time, but we’ll be patient. We don’t have any other choice.

  47. TW customer - you have my IP.'s reply

    I just learned about the ridiculous $4 “cable modem” rental fee, and now this?!!

    Everyone needs to listen to this recent Diane Rehm Show to get a sense of how far behind we’ve been left compared with other countries, and how screwed this system is.

    We’re getting gouged big-time. TW– this is your opportunity to be PROACTIVE and drop your rates and up your bandwidth. And kill the stupid cable modem “rentals”.

    (I’ll be very curious to see if TW allows this comment to go through.)

  48. MC's reply

    Is Google extorting its customers w/ egregious HDDVR “rental” fees? If TWC wants to be competitive, why not let customers buy their own box? (vs nickel and diming w/ all the rental fees.)

  49. Alex's reply

    Comparing a) “multi-gig speeds over dedicated fiber networks” that are offered exclusively to “schools, hospitals, and businesses” with b) 1 Gbps speeds to the home for $70 seems like apples to oranges. Pretending that there is no difference, or that TWC offers a truly competitive (1Gbps/$70) product is disingenuous.
    I sincerely hope TWC does not win the rights to build any of these next-gen networks in NC, or any other place, for that matter.

  50. Bob's reply

    As an Austin TWC customer, your entire response is infuriating. You lobby (bribe) the govt for a monopoly and decrease service while increase pricing. Your response to competition is filled with soooo many outright and obvious lies it makes me hope you lose your job when google fiber gets 100% customer base in its deployed areas.


  51. Michael Kauffman's reply

    Appreciate the comments Jeff. Hope to experience strides here in [buffering] [buffering] NYC. Unfortunately we’ve had consistent problems [error code 105] while paying premium prices. Bring on the competition.

  52. Marc's reply

    LOL @ TWC making it seem like it’s no big deal to them. They know it’s a big deal and they know they could get crushed by Google if word gets out how affordable and better their service is. TWC can’t compete with that price at all and all the nickle and dimming they do to their customers doesn’t help. Hopefully G-Fiber makes it’s way to San Antonio cause I want it bad. You will see TWC start to freak out when that happens.

  53. michael's reply

    The writer has pointed out that while Docsis 3.0 speed has been available, most consumers don’t utilize it’s benefit.

    I have to believe this might be due to a “cart before the horse” scenario. If such speed was available at a consumer friendly price point (and i’m not saying ridiculously inexpensive), a good deal more customers would “demand” it.

    With that in mind, even with 1GB deployment, if the costs are about the same as wideband today, i think what we will see is the cost of wideband drop…and lo and behold, everyone buys in…. and the 1GB adoption rate will suffer what wideband adoption is seeing today.

    The business that will come out on top? I think the company that can deploy 1GB tech at Turbo prices…and still maintain profitability…will gobble the lion’s share of the business.

    Why, wasn’t it just CES 2012 that 84″ 4K displays launched at $25,000! How many of us can afford this?! But bravo and cheers to Sony for believing that consumers want the technology so much so that they’ve bet the house (sort of) by announcing plans to deliver 55″/65″ 4K Displays this year at Full HDTV prices (~$6000 comparable size for flagship models). That’s “horse before the cart” consumer friendly. I for one believe this move just might put sony back on top in the Display market. It’s seems to project the philosophy, “if we build it, they will come….” versus, “we’ll build it when they ask for it…”

    As a consumer, i’m anxiously awaiting the deployment of 1GB at affordable prices, and wish success to the business who is courageous enough to put the horse before the cart…

  54. Neo's reply

    So basically it takes a threat to your profits to actually get off your ass and innovate instead of just continue offering subpar services when it’s been proven that much better can be provided for the same price? What a pathetic company.

  55. Laurent Raufaste's reply

    “I know that there’s a dominant perception outside of the industry that we’re a bunch of dinosaurs ignoring our growing rat problem, but that’s not the case.”

    It surely is. You are the explanation of the NY broadband landscape being so lame and expensive. Ask any startup there.

  56. Aaron's reply

    Yes and I can’t wait for Google Fiber. The best part is that it’s forcing you guys to bump up your product and give your customers better offers. The fact that I’m paying to rent your modem now is reason enough for me to switch to Google Fiber.

  57. James Lascar's reply

    I’m glad you are addressing the topic head on!

  58. Jeff Simmermon's reply

    Aron – I don’t think we disagree: this IS a propaganda tool. It’s a corporate blog. I really don’t think anyone thinks it’s anything else.

  59. Mo Youssefi's reply

    Just like Jim Chiddix envisioned with HFC, the right network is often a hybrid one. So, likely a wireless/fiber solution may make a ton of sense.

    The biggest adavantage Google may have is their potential ability to monetize the connection, through other services (more than triple play).

    At the end of the day though, the Google service has to show a profit, else its FIOS all over again.

  60. Steven D's reply

    I subscribe to 50 Mbps down 5 Mbps up TWC service in NEO for $80 a month. I would HAPPILY take Google Fiber for $70 a month in a second. I’m very happy with my TWC Internet but if Google came to town I would bail just like I bailed on AT&T when TWC upped their speeds over AT&T. I’m even considering moving for Google Fiber!

    I am interested in this 100 Mbps service you speak of, when does NEO get the love? and Will upload be increased? 5 Mbps MAX is seriously weak!

  61. JeffP's reply

    Google already sells enough of my personal information for profit, I don’t need them selling my entire internet usage to the highest bidder.

  62. Ryan London's reply

    I’ve been in commercial sales for Comcast as well as Time Warner for the past 10 years. I remember this same type of hype when FIOS came out from Verizon promising straight fiber to homes and businesses. Google will soon find out the actual costs associated with the upkeep of the fiber connections is so high, that they’ll be losing millions of dollars weekly and will all but “run away” from KC and Austin TX market.

    There’s a reason why companies such as Comcast, Time Warner and Cox have higher pricing for services. You will soon see Austin.

  63. Current TWC User's reply

    As a current Time Warner customer, I can proudly say that I’m looking forward to switching with excitement.

    1. TWC Internet is over priced in the Austin market for the speeds offered. Sadly, it’s the only thing of this caliber offered in some neighborhoods. Proudly boasting about service advantages held over phones and satellite internet service is humoring.
    2. TWC TV in Austin is a joke. Problem hardware, issues with the GUI update a couple years back caused headaches, silly contract disputes and its failed attempt to pit customers against content providers, minimal HD channels offered, handicapped cable boxes, and overpriced and minimally functional services are just a few reasons why I can state that with confidence.
    3. “Support” and “Customer Service” are immensely flawed. If there is a problem with the TWC issued hardware, why should I have to go out of my way to the TWC offices to swap it out. Yep, rent the hardware and I have to support it. Maybe that is where the TWC slogan “The Power of You” comes from. Every time I’ve been in that TWC office off Mopac, there is a line out the door,customers hanging out in the lobby, holding call numbers like a poorly run DMV office.
    4. Between knowledge lacking techs and robocall auto-attendants, phone support can be a waste of time.

    I’m not the only customer that feels this way. Look on blogs and Facebook regarding this silly PR statement by TWC in response to Google Fiber. Look at postings regarding the paid-for speeds and what most users experience. Look at the Yelp reviews for TWC Austin regarding service, support and customer bills.

    I’d cancel now if my employment didn’t require certain service minimums and if there were other options in my neighborhood. There was a reason Google Fiber news was met with applause and immense buzz. TWC and AT&T hastily issuing statements the same day is an indirect confirmation of that hype (aka jumping on the hype-train).

    Don’t welcome the competition with ignorant “everything is fine how it is” statements. To your customers, it is not.

  64. Kyle K's reply

    Competition? Only competition where I live is DSL and you can’t really call that competition. If FiOS was offered, I’d jump ship immediately for their 35/35 package over my current 30/5 (Really? My LTE connection offers faster upload and similar download).

    What I’m hoping is that this is a wake up call for existing providers to start adjusting prices for the speeds were getting compared to what’s offered out there and also increase quality of service – I’m in a packet loss world since it truly feels like TWC is way oversold and they’re cramming nodes for maximum profit.

    Do I need 1Gbps symmetrical Internet? Nope. Would I like it? Sure. What rubs me the wrong way is the fact that 1Gbps will be offered at $70 per month whereas my 30/5 non-symmetrical connection is about the same price. There is something wrong there.

  65. Tony's reply

    The real problem with TWC is that you never get the advertised/paid-for deal speeds. I’m currently on the turbo boost 15/1 plan and this is what I am getting: http://www.speedtest.net/result/2653194507.png This is actually better than what it was all of last week sadly.

  66. CraziFuzzy's reply

    It’s the upstream bandwidth that will seriously differentiate fiber from docsis. With a high upstream capability, a lot of new usages come into possibility. high quality streaming from DVR recordings (or live tv) is possible via the Google Fiber/SageTV system. Remote desktop computing and even remote gaming allowing people to play games running on their home pc remotely on portable devices (tablets, phones, etc). These are things not even considered with previous service offerings.

  67. MH in Austin's reply

    Mr. Simmermon,

    As so many have already pointed out, your claims of competition are somewhat amusing. And the fact that you wait until Google makes their move to do anything to improve service for customers is sad. You state that few subscribe to Docsis 3.0. Others note that it is ridiculously expensive for the average home. And how would your average customer even know it existed or the cost? http://www.timewarnercable.com/en/residential-home/internet/plans.html

    I am paying $200 (ok – $198.25 last month to be exact) to receive the following as described on the MyServices page of your website: Basic Reception Service, Standard Service, Digital Basic Tier, HD Tier, Sports Tier, HBO, DVR Service, Standard Internet. That is it. No phone. No mobile. No super-special high-speed internet. Just Standard internet (i.e. 15/1 that is rarely achieved). But I pay $200 PER MONTH.

    You are charging $34.00/month simply for 1 DVR, 1 standard converter box and a modem “lease”.

    And you expect that you won’t lose this 20+ year customer as soon as Google Fiber becomes available in my neighborhood in Austin? I’ll gain much better service at a reduced rate. I would be stupid not to switch.

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