Enjoying Music Better at SXSW in the IFC House

I just got back from South by Southwest last Friday night – wrung out and ready for some fresh vegetables and a full nights’ sleep. Between SXSW Interactive and our lounge at the IFC House, there was a whole lot…

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Categories: Content Delivery, Cool Stuff, In the Community, Texas, What's New

We’ve Just Launched 26 Local Channels for Our iOS/TWCTV.com Apps in NYC

We launched our iPad app roughly one year ago, to great acclaim. You guys seem to love this thing, and we’re glad for it. But the one of the biggest questions we’ve heard is “Why can’t I get…

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Categories: Content Delivery, Cool Stuff, Customer Care, Future of the Industry, In the Community, New York City, Product Launches, Programming, What's New, app

More Fried Fiber-Optics: Anatomy of an Outage in Queens

As some of you may recall, we had a decent-sized outage in Bayside, Queens, NYC last week. It wasn’t catastrophic – affected maybe 10,000 customers – but it was big enough to be worth mentioning on Facebook and our online…

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Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, Outages/Service Issues, What's New

Launching An Optional Usage-Based Broadband Pricing Plan In Southern Texas

Today, we are launching an optional usage-based pricing program for customers who want to save money on their broadband bills in southern Texas. This includes San Antonio, Laredo, Corpus Christi, the Rio Grande Valley and the Border Corridor.

Details are…

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Categories: Broadband Penetration/Deployment, Customer Care, Future of the Industry, In the Community, Product Launches, Texas

We Have an Agreement With MSG

Good news, New York sports fans. According to a very brief press release we put out this evening:

Time Warner Cable has reached a verbal agreement for carriage of MSG, MSG+ and Fuse, effective immediately. MSG will return

…

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Categories: Content Delivery, Customer Care, Fact-Checking, In the Community, New York City, Programming, Retransmission Consent, Sports

We’ve Launched the MyTWC™ App for iOS Devices

A few months ago, we launched the MyTWC™ app for Android devices. As of today, we’ve launched the MyTWC™ app for iPhone, iPad and iPod touch, too. You can get it in…

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Categories: Cool Stuff, Future of the Industry, What's New, app

Now Launching TWC TV for PC – in Beta

Have you ever been sitting at your computer and thought “man, I would love to watch streaming TV on my iPad, but I don’t want to stand up and walk all the way to the other side of the…

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Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Digital Cable, Future of the Industry, Product Launches, Programming, TV Everywhere

Hey, Girl: February Is Ryan Gosling Month on TWC On Demand

This is a fun one — this February, we’re dedicating an entire On Demand channel to Ryan Gosling’s movies. This has been all over the Internet in the latter half of last week, which kind of took me by surprise,…

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Categories: Content Delivery, Cool Stuff, On Demand, Programming, What's New

We’re Launching a New Brand Campaign During the Super Bowl – With Ricky Gervais

I’m not much of a football guy, personally. I pretty much got into Web content creation because I’m from the South and I don’t appreciate football or musical theater – so the actual game part of the Super Bowl leaves…

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Categories: Content Delivery, Cool Stuff

Making Sure Customers Get the Online Help They Need: Blogs, Tweets, and Forums

I don’t mind giving some big credit to the TWCable Help/Online Care Team every chance that I get. They work really, really hard monitoring Twitter and our Facebook page for customer care problems and getting people in touch…

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Categories: Customer Care, Future of the Industry, In the Community, What's New