By: Matthew Tremblay at 03:21 pm
Spring Cleaning Means Squirrel Damage for Time Warner Cable
No matter where you live April is a time when many of us do our spring cleaning, both in the inside of our homes and outside on our yards and landscaping. Time Warner Cable (TWC) does its own…
Categories: Carolinas, Content Delivery, Customer Care, Digital Cable, Kansas City, Mid-West, New York City, Northeast, Ohio, Outages/Service Issues, Programming, Texas, Wisconsin
By: Matthew Tremblay at 12:43 pm
“Disney Junior” Programming Gets Its Own Channel
While it’s not unusual for TWC to add a new channel to its lineup, it’s not every day that we launch a brand new channel. Today, we are launching Disney Junior: The Channel, which is now available for…
Categories: Carolinas, Content Delivery, Cool Stuff, Digital Cable, Kansas City, Mid-West, New York City, Northeast, Ohio, Product Launches, Programming, Texas, What's New, Wisconsin
By: Matthew Tremblay at 04:19 pm
Introducing Wouldn’t It Be Cool If…
Imagine if you could fly by wearing a special suit or if robots could sort and fold your laundry. Awesome, right? Well, we just launched a contest that asks kids to dream up big, crazy ideas like these that can…
Categories: Connect a Million Minds, Cool Stuff, Corporate Social Responsibility, In the Community
By: Matthew Tremblay at 01:10 pm
“DIY” the Cable Way: How to Self-Install Cable, Phone and Internet
Nowadays there are resources to empower people to do almost all repairs, installations, etc. in their homes on their own. If you want to install a ceiling fan there are books that teach you how. If you…
Categories: Broadband Penetration/Deployment, Customer Care, Digital Cable, Home Phone, How-To, Product Launches
By: Matthew Tremblay at 06:26 pm
Cyber Security Awareness Extends Beyond Month of October
The month of October is now behind us, but as I chew on a piece of my 3-year-old’s Halloween candy I’m reminded that October was about more than just Halloween or its cool, crisp fall weather. Perhaps you didn’t even…
Categories: What's New
By: Matthew Tremblay at 12:21 pm
Meet the Telephone Robot Overlords: Our New IVR System
It’s safe to assume that when calling a help desk or customer support most people would rather speak to a live human being versus an automated message system. It can be frustrating, but IVRs save time (and therefore money)…
Categories: Cool Stuff, Customer Care, Future of the Industry, What's New
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