Tara DeGeorges

Director, Digital Content

Less Clicks, More Control: Using Our Improved Guide

Since early last year, as part of our overall effort to transform the customer experience, we’ve been making improvements to our interactive on-screen guide and DVR products. We’ve deployed these upgrades to eight million set-top boxes, and are continually rolling them out to more. Some of these enhancements are clear...

My Service Story: The One-Hour Appointment

Since 2012, we’ve been rolling out day, night and weekend one hour appointments to customers across the country. Today, more than 90% of service appointments are scheduled as one hour window arrivals. Having moved recently, I got to try out one hour appointments for myself. Here’s...

Behind “STEM to Story”: See a Lesson Come to Life

In February, we released our new STEM to Story book with 826 National.  Created for parents, teachers and afterschool organizations, this book features 12 innovative lessons that fuse hands-on discovery in science, technology, engineering, and math (STEM) with creative writing. We and the 826...

Social Care Team Wins Gold Stevie Award

In late February, Senior Manager Phil Blum, who leads TWC’s social media customer care team, got a brief respite from the surround sound pings of social listening to enjoy some well-deserved praise at the 9th Annual “For Sales and Customer Service” Stevie Awards in...

Every Day @ TWC: New Video Stories Available

Last week we introduced three new videos to our Every Day @ TWC interactive map, spotlighting people and products in Maine, New Hampshire and Texas. First, we visited Machias to see how employees with a love of the outdoors keep Maine customers connected during harsh New...

TWC and 826 National Release “STEM to Story” Book

Over the past three years, as part of TWC’s Connect a Million Minds initiative, we’ve partnered with 826 National to get kids excited about science, technology, engineering and math (STEM) through workshops that marry hands-on science learning with creative writing activities. We did this first in 2012 by...

Must-See Family TV: New It Ain’t Rocket Science

Just when you thought that you’d run out of things to do with your kids during Blizzard Juno, we’ve got a new “It Ain’t Rocket Science” for families to enjoy. This month’s show spotlights hands-on science, technology, engineering and math (STEM) experiences across the...

TWC Innovation Recognized 66th Technology & Engineering Emmy Awards

On January 8th, TWC joined other innovators in the TV technology industry —  like Netflix, Apple and Sony — for the 66th Annual Technology and Engineering Emmy Awards in Las Vegas. Bringing their own brand of sophisticated geek to the prestigious event, Jeopardy’s Alex Trebek and Yahoo Tech founder...

What Happens in Vegas: Adam Balkin Covers CES 2015

This week, NY1 News technology reporter Adam Balkin suited up in his finest wearable technology and hit the Las Vegas Strip for the 2015 Consumer Electronics Show (CES). The week-long “gadget feast,” as Balkin calls it, previews cutting-edge technologies coming to the marketplace — from a flurry of...

Peek-a-Boo: BabyFirst Channel Now Available

Your baby now has even more reason to gum down on your remote control.  The award-winning BabyFirst network for babies and toddlers is now available nationally for TWC customers, on channel 256.  BabyFirst is available in English and Spanish with SAP. Families tuning into this independent...