Making Sure Customers Get the Online Help They Need: Blogs, Tweets, and Forums

I don’t mind giving some big credit to the TWCable Help/Online Care Team every chance that I get. They work really, really hard monitoring Twitter and our Facebook page for customer care problems and getting people in touch…

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Categories: Customer Care, Future of the Industry, In the Community, What's New

Time Warner Cable Debuts “News 14 Carolina on ABC 45” in the Greensboro, NC Market

This month, Time Warner Cable launched News 14 Carolina on ABC 45 in the Greensboro, NC market and in doing so began to produce local newscasts for a broadcast affiliate for the first time. News 14 Carolina now…

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Categories: Carolinas, Cool Stuff, In the Community, Programming

TWC WiFi Finder App Now Available for iOS Devices, in iTunes Store

Shortly before the holidays, I mentioned that our TWC WiFi Finder app was available in the Android Marketplace. Now, you can get the TWC WiFi Finder app for iOS products in the iTunes store, too. (Linked…

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Categories: Broadband Penetration/Deployment, Cool Stuff, Future of the Industry, In the Community, Product Launches, What's New, app

The Wait Is Over: All Time Warner Cable Customers With HBO Can Now Use HBO GO/MAX GO

Finally, something we have all been waiting for. You have no idea how much it pleases me to be able to say this.

Today, right this minute, after a long negotiation and a brief beta test:

TIME WARNER…

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Categories: Content Delivery, Cool Stuff, Future of the Industry, In the Community, Product Launches, Programming, What's New

We Have A Deal With NESN: Looking At You, MSG Networks

We’ve got a little good holiday news for sports fans — our carriage of the New England Sports Network will continue uninterrupted.

From the official press release (linked text goes to the whole thing):

Time Warner Cable announced

…

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Categories: Content Delivery, Customer Care, In the Community, New York City, Northeast, Programming, Retransmission Consent

Relax – We’re Not Going to Pull the MSG Network

You may have heard that we’re having a business dispute with MSG networks, a fairly normal occurrence for this time of year. It’s becoming pretty standard in the cable world. Programming costs are skyrocketing, and networks try to make us…

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Categories: Content Delivery, Customer Care, Digital Cable, Future of the Industry, In the Community, New York City, Northeast, Programming, Retransmission Consent

Head End: How Cable Gets to Your House From Space

You could be forgiven for thinking that cable operators just buried wires under the dirt 30 years ago and have just been collecting checks ever since. Everyone’s entitled to be wrong sometimes, and it’s forgivable.

After working here for a…

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Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, What's New

TWC Tree Lights Up Lambeau Field, Holds Special Meaning for One Employee

An evergreen tree that once stood outside a Time Warner Cable Payment Center in Green Bay, Wisconsin is now the star of the legendary Lambeau Field throughout the holiday season!  The 30-foot evergreen took center stage at Lambeau’s Festival of…

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Categories: Cool Stuff, In the Community, Mid-West, Wisconsin

“Take a Veteran to School Day” at Mililani Middle School

Last week, in association with the History Channel, Oceanic Time Warner Cable participated in the “Take a Veteran to School Day” initiative where military veterans visit classrooms across America to speak to our young people about what it’s like to…

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Categories: Hawaii, In the Community

What The Internet Looks Like: Bundled, Buried & Behind Closed Doors

Before I worked here, I thought the Internet was this fascinating substance that just kind of poured out of various rectangular faucets and onto my face. I quickly learned otherwise.

This documentary piece is about the hub at 60…

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Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Fact-Checking, In the Community, New York City