Giddy Up: Find & Follow Our Connect a Million Minds Panel at SXSW

Headed to South by Southwest next week and looking to flesh out your itinerary?  Here’s one to add to your agenda:

We’re hosting a panel at SXSW Interactive, “Building the Next Generation of Innovators.”   During…

Continue Reading

Categories: Connect a Million Minds, Corporate Social Responsibility, In the Community, Texas, What's New

San Antonio Student Bloggers Set Up at Alamo Regional FIRST Robotics Competition

Yesterday kicked off the Alamo Regional FIRST Robotics competition in San Antonio. Our guest bloggers, Valerie Costilla and Sara Hernandez, were busy with their team the Bronc Botz.  Here’s a recap of their first day.…

Continue Reading

Categories: Connect a Million Minds, Cool Stuff, Corporate Social Responsibility, Future of the Industry, In the Community, Texas, What's New

Guest Bloggers From San Antonio Robotics Team Share Their Experience

Through our Connect A Million Minds initiative and our partnership with FIRST, we’re able to sponsor hundreds of robotics teams across the country giving kids the ultimate hands-on experience with science, technology, engineering and math…

Continue Reading

Categories: Connect a Million Minds, Corporate Social Responsibility, In the Community, Texas, What's New

More Fried Fiber-Optics: Anatomy of an Outage in Queens

As some of you may recall, we had a decent-sized outage in Bayside, Queens, NYC last week. It wasn’t catastrophic – affected maybe 10,000 customers – but it was big enough to be worth mentioning on Facebook and our online…

Continue Reading

Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, Outages/Service Issues, What's New

Launching An Optional Usage-Based Broadband Pricing Plan In Southern Texas

Today, we are launching an optional usage-based pricing program for customers who want to save money on their broadband bills in southern Texas. This includes San Antonio, Laredo, Corpus Christi, the Rio Grande Valley and the Border Corridor.

Details are…

Continue Reading

Categories: Broadband Penetration/Deployment, Customer Care, Future of the Industry, In the Community, Product Launches, Texas

Introducing Wouldn’t It Be Cool If…

Imagine if you could fly by wearing a special suit or if robots could sort and fold your laundry.   Awesome, right?  Well, we just launched a contest that asks kids to dream up big, crazy ideas like these that can…

Continue Reading

Categories: Connect a Million Minds, Cool Stuff, Corporate Social Responsibility, In the Community

Melvin Heidelberg: The Cable Guy Comes to the Rescue Again

Thursday, January 5th seemed like another normal work day for TWC Kansas City technician Melvin Heidelberg. It ended up being a day where Melvin showed himself to be a Good Samaritan and exactly the type of employee that Time Warner…

Continue Reading

Categories: Corporate Social Responsibility, Customer Care, In the Community, Kansas City, What's New

We Have an Agreement With MSG

Good news, New York sports fans. According to a very brief press release we put out this evening:

Time Warner Cable has reached a verbal agreement for carriage of MSG, MSG+ and Fuse, effective immediately. MSG will return

…

Continue Reading

Categories: Content Delivery, Customer Care, Fact-Checking, In the Community, New York City, Programming, Retransmission Consent, Sports

Making Sure Customers Get the Online Help They Need: Blogs, Tweets, and Forums

I don’t mind giving some big credit to the TWCable Help/Online Care Team every chance that I get. They work really, really hard monitoring Twitter and our Facebook page for customer care problems and getting people in touch…

Continue Reading

Categories: Customer Care, Future of the Industry, In the Community, What's New

Time Warner Cable Debuts “News 14 Carolina on ABC 45” in the Greensboro, NC Market

This month, Time Warner Cable launched News 14 Carolina on ABC 45 in the Greensboro, NC market and in doing so began to produce local newscasts for a broadcast affiliate for the first time. News 14 Carolina now…

Continue Reading

Categories: Carolinas, Cool Stuff, In the Community, Programming