More Fried Fiber-Optics: Anatomy of an Outage in Queens

As some of you may recall, we had a decent-sized outage in Bayside, Queens, NYC last week. It wasn’t catastrophic – affected maybe 10,000 customers – but it was big enough to be worth mentioning on Facebook and our online…

Continue Reading

Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, Outages/Service Issues, What's New

We Have an Agreement With MSG

Good news, New York sports fans. According to a very brief press release we put out this evening:

Time Warner Cable has reached a verbal agreement for carriage of MSG, MSG+ and Fuse, effective immediately. MSG will return

…

Continue Reading

Categories: Content Delivery, Customer Care, Fact-Checking, In the Community, New York City, Programming, Retransmission Consent, Sports

Now Launching TWC TV for PC – in Beta

Have you ever been sitting at your computer and thought “man, I would love to watch streaming TV on my iPad, but I don’t want to stand up and walk all the way to the other side of the…

Continue Reading

Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Digital Cable, Future of the Industry, Product Launches, Programming, TV Everywhere

Hey, Girl: February Is Ryan Gosling Month on TWC On Demand

This is a fun one — this February, we’re dedicating an entire On Demand channel to Ryan Gosling’s movies. This has been all over the Internet in the latter half of last week, which kind of took me by surprise,…

Continue Reading

Categories: Content Delivery, Cool Stuff, On Demand, Programming, What's New

We’re Launching a New Brand Campaign During the Super Bowl – With Ricky Gervais

I’m not much of a football guy, personally. I pretty much got into Web content creation because I’m from the South and I don’t appreciate football or musical theater – so the actual game part of the Super Bowl leaves…

Continue Reading

Categories: Content Delivery, Cool Stuff

TWC TV™ App Now Available for iPhone

Minutes after we launched the TWC TV™ for iPad® app last March, people began asking for it on Android and on the iPhone. It’s only natural – the universe of handheld devices is expanding fast, and we’re working hard…

Continue Reading

Categories: Content Delivery, Cool Stuff, Future of the Industry, app

The Wait Is Over: All Time Warner Cable Customers With HBO Can Now Use HBO GO/MAX GO

Finally, something we have all been waiting for. You have no idea how much it pleases me to be able to say this.

Today, right this minute, after a long negotiation and a brief beta test:

TIME WARNER…

Continue Reading

Categories: Content Delivery, Cool Stuff, Future of the Industry, In the Community, Product Launches, Programming, What's New

The HBO GO/MAX GO Beta Trial Starts Today

We’re all pretty excited to finally be delivering HBO GO/MAX GO to our customers after a short beta trial. That trial starts today and should last several days, with the HBO GO/MAX GO app available to all…

Continue Reading

Categories: Android, Content Delivery, Cool Stuff, Customer Care, Future of the Industry, Product Launches, TV Everywhere, What's New

We Have A Deal With NESN: Looking At You, MSG Networks

We’ve got a little good holiday news for sports fans — our carriage of the New England Sports Network will continue uninterrupted.

From the official press release (linked text goes to the whole thing):

Time Warner Cable announced

…

Continue Reading

Categories: Content Delivery, Customer Care, In the Community, New York City, Northeast, Programming, Retransmission Consent

Relax – We’re Not Going to Pull the MSG Network

You may have heard that we’re having a business dispute with MSG networks, a fairly normal occurrence for this time of year. It’s becoming pretty standard in the cable world. Programming costs are skyrocketing, and networks try to make us…

Continue Reading

Categories: Content Delivery, Customer Care, Digital Cable, Future of the Industry, In the Community, New York City, Northeast, Programming, Retransmission Consent