Making Sure Customers Get the Online Help They Need: Blogs, Tweets, and Forums

I don’t mind giving some big credit to the TWCable Help/Online Care Team every chance that I get. They work really, really hard monitoring Twitter and our Facebook page for customer care problems and getting people in touch…

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Categories: Customer Care, Future of the Industry, In the Community, What's New

The HBO GO/MAX GO Beta Trial Starts Today

We’re all pretty excited to finally be delivering HBO GO/MAX GO to our customers after a short beta trial. That trial starts today and should last several days, with the HBO GO/MAX GO app available to all…

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Categories: Android, Content Delivery, Cool Stuff, Customer Care, Future of the Industry, Product Launches, TV Everywhere, What's New

We Have A Deal With NESN: Looking At You, MSG Networks

We’ve got a little good holiday news for sports fans — our carriage of the New England Sports Network will continue uninterrupted.

From the official press release (linked text goes to the whole thing):

Time Warner Cable announced

…

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Categories: Content Delivery, Customer Care, In the Community, New York City, Northeast, Programming, Retransmission Consent

“DIY” the Cable Way: How to Self-Install Cable, Phone and Internet

Nowadays there are resources to empower people to do almost all repairs, installations, etc. in their homes on their own. If you want to install a ceiling fan there are books that teach you how. If you…

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Categories: Broadband Penetration/Deployment, Customer Care, Digital Cable, Home Phone, How-To, Product Launches

Relax – We’re Not Going to Pull the MSG Network

You may have heard that we’re having a business dispute with MSG networks, a fairly normal occurrence for this time of year. It’s becoming pretty standard in the cable world. Programming costs are skyrocketing, and networks try to make us…

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Categories: Content Delivery, Customer Care, Digital Cable, Future of the Industry, In the Community, New York City, Northeast, Programming, Retransmission Consent

We Just Signed a Deal To Deliver HBO GO and MAX GO to Our Customers

Everything, absolutely EVERYTHING that I have posted on here, on my Twitter page, and seen on our Facebook page for the past 6 months or more has been met with the same followup questions:

• When are you getting

…

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Categories: Content Delivery, Cool Stuff, Customer Care, Future of the Industry, Product Launches, Programming, What's New

Launching the My TWC™ App for Android Phones, Tablets

We’re releasing Android-based apps thick and fast this holiday season. Following the release of our WiFi Finder last week, we are pleased to offer the My TWC™ app available this Thursday in the Android marketplace. Again, this kind of…

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Categories: Android, Content Delivery, Customer Care, Future of the Industry, Product Launches, What's New, app

Head End: How Cable Gets to Your House From Space

You could be forgiven for thinking that cable operators just buried wires under the dirt 30 years ago and have just been collecting checks ever since. Everyone’s entitled to be wrong sometimes, and it’s forgivable.

After working here for a…

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Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, What's New

TWC WiFi Finder App, Now in Android Marketplace

Here’s some decent news for our customers in Southern California – and eventually, the rest of the country: today, RIGHT THIS VERY MINUTE, we launched an app that will allow you to locate and log into any Time Warner…

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Categories: Android, Broadband Penetration/Deployment, Cool Stuff, Customer Care, Future of the Industry, Product Launches, What's New, app

Our TWC TV App For Android Tablets Is Now Available For Download

A few weeks ago, I mentioned that we are developing a TWCable TV app for the Android tablet. I said that it would be available sometime in late November — and sure enough it is.

You…

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Categories: Content Delivery, Cool Stuff, Customer Care, Future of the Industry, What's New