Now Launching TWC Community Support Forums

Did you know that we have a specific section of the Time Warner Cable website for customer feedback — including a place where you can request specific TV channels?

It’s true – just follow this link, scroll…

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Categories: Cool Stuff, Customer Care, Digital Cable, Future of the Industry, How-To, In the Community, Product Launches

Not Your Typical Service Call: TWC Techs Rescue Kitten

He may be a former U.S. Marine, but Time Warner Cable maintenance technician Scott Bird calls himself ”a big softy” when it comes to animals. Bird’s soft spot along with his can-do attitude he developed in the Marines came in quite handy…

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Categories: Corporate Social Responsibility, Customer Care, In the Community, Texas, What's New

We’re Converting Analog Signals to Digital Across The New York Region

If you live in Mount Vernon, Staten Island, or Bergen County, N.J., you may have gotten a letter from us announcing that we’re transitioning from analog channels in the Basic TV package to an all-digital TV signal. Over the summer,…

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Categories: Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, What's New

We Are Deploying Free Public WiFi For Customers in Austin, TX — Starting Today

We began deploying TWC WiFi™ in Austin Texas today — a citywide WiFi Hotspot network free to our customers with Standard Internet or above, as well as Business Class subscribers. We’re also offering a free trial and…

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Categories: Broadband Penetration/Deployment, Cool Stuff, Customer Care, In the Community, Product Launches, Texas, What's New, Wireless

The TWC TV App Has Launched

The new TWC TV app for iOS went live in the Apple store this morning, and has been propagating across Apple’s servers all day. In order to see the new out-of-home content, you’ll need to download the updated version of…

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Categories: Content Delivery, Cool Stuff, Customer Care, Future of the Industry, Product Launches, Programming, What's New, app

We’re Changing Our Twitter Care Handles

Here’s a heads-up: if you have worked with our Online Care Team on Twitter — and you should, they’re swift, efficient, and magnificent — we are changing their Twitter handle. This is part of a larger effort that’s designed…

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Categories: Customer Care, Fact-Checking, Future of the Industry, What's New

TWC Opens Its Largest Experiential Store Near NY’s Capital

What has 18 TVs and monitors, 15 tablets, three smartphones and two laptops?

No, not your teenager.

It’s Time Warner Cable’s newest company store, located on the upper level of Colonie Center mall near Albany, NY. It’s…

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Categories: Cool Stuff, Customer Care, Future of the Industry, In the Community, Northeast

Video: How to Adjust the Settings For Your TV and Cable Box

It’s tax season, and with tax season can come a sweet, sweet refund check. With a refund check can come a splurge – like a new TV.

My parents got a new TV a few years ago, and didn’t…

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Categories: Customer Care, Digital Cable, Fact-Checking, How-To

Retransmission Consent All Over Again – Happy New Year

It’s New Year’s Eve in the TV business, and with each New Year’s Eve comes a series of unfortunate negotiations related to retransmission consent disagreements. It’s like global warming: something we all wish would go away, but probably isn’t…

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Categories: Content Delivery, Customer Care, Fact-Checking, Future of the Industry, Programming, Retransmission Consent

Learn How To Fix Common Cable Issues At Home With Self-Care Videos

We’ve pulled together a playlist on our YouTube page that I’d like to highlight here – the ‘Enjoy Your Services Better’ playlist. This is a compilation of short (two minutes or less) instructional videos that we produce to help our…

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Categories: Customer Care, In the Community, What's New