Retransmission Consent All Over Again – Happy New Year

It’s New Year’s Eve in the TV business, and with each New Year’s Eve comes a series of unfortunate negotiations related to retransmission consent disagreements. It’s like global warming: something we all wish would go away, but probably isn’t…

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Categories: Content Delivery, Customer Care, Fact-Checking, Future of the Industry, Programming, Retransmission Consent

Learn How To Fix Common Cable Issues At Home With Self-Care Videos

We’ve pulled together a playlist on our YouTube page that I’d like to highlight here – the ‘Enjoy Your Services Better’ playlist. This is a compilation of short (two minutes or less) instructional videos that we produce to help our…

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Categories: Customer Care, In the Community, What's New

Now Announcing VoiceMail to Text for our Home Phone Subscribers

If you’re a Time Warner Cable Home Phone subscriber, you can get your home phone messages anytime, anywhere. We’re launching a Voicemail to Text product today that sends home phone voicemail message transcriptions via text message to a mobile…

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Categories: Customer Care, Home Phone, Product Launches, What's New

We are Issuing Automatic Service Credits to Customers Affected by Hurricane Sandy

Hurricane Sandy knocked out power and cable for a lot of our customers – and it’s only natural to wonder if you’re going to be billed for the days you couldn’t use our service.

The short answer is: you’re not.…

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Categories: Customer Care, In the Community, New York City, What's New

How We’re Helping Customers on Staten Island

If you ask most people that work here, they pretty much like their jobs. I’m really, genuinely proud to work at Time Warner Cable right now. We’re doing everything that we can to help out on Staten Island, and there’s…

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Categories: Corporate Social Responsibility, Customer Care, Fact-Checking, In the Community, New York City, Outages/Service Issues

Our Mobile Recharging and Wi-Fi Stations After Sandy

A few days ago, I posted that we would be deploying mobile charging stations to areas without power in the NY/NJ area after Hurricane Sandy.

Yesterday, I biked in from Brooklyn to Lower Manhattan to see…

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Categories: Corporate Social Responsibility, Customer Care, In the Community, New York City, Northeast, Wireless

Flooding At Paidge Avenue Facility: Photos From the Field

I thought I’d share some glimpses of what our people are facing in NYC in the wake of Hurricane Sandy:

Flooding at our Paidge Ave Facility, which serves as a hub for all of the trucks and crews servicing…

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Categories: Customer Care, In the Community, New York City

Restoring Services After Sandy – Info on Known Outages in NYC

UPDATE – NOV 4, 2012, 4:23 PM: Click here to see the latest information on known outages in areas affected by Hurricane Sandy

We have hundreds of dropped lines in Brooklyn and Queens today. Ninety-eight percent of our…

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Categories: Corporate Social Responsibility, Customer Care, In the Community, New York City

Our Data Center, Minus the Data

We’re building a new data center in Charlotte, NC to process the phone, broadband, and video that makes up so much of our customer’s lives. I took a tour of it a few weeks ago, and took a bunch of…

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Categories: Content Delivery, Cool Stuff, Customer Care, Digital Cable, Future of the Industry, What's New

How To Use Our New Guide: Guide Filtering

Hi – I’m the director of software development in charge of the revisions to our onscreen guide that launched earlier this year. I’ve noticed a lot of unhappy comments on here, and please know that my team is taking them…

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Categories: Content Delivery, Corporate Social Responsibility, Customer Care, Future of the Industry, In the Community, What's New