We’re Converting Analog Signals to Digital Across The New York Region

If you live in Mount Vernon, Staten Island, or Bergen County, N.J., you may have gotten a letter from us announcing that we’re transitioning from analog channels in the Basic TV package to an all-digital TV signal. Over the summer,…

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Categories: Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, What's New

Have You Guys Heard About This ‘Google Fiber?’

As anyone that would actually read a cable company’s blog would know, Google recently announced that it is launching Google Fiber in Austin, Texas – a move that places it in direct competition with us. They’re already in Kansas…

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Categories: Broadband Penetration/Deployment, Content Delivery, Fact-Checking, Future of the Industry, What's New

We’re Changing Our Twitter Care Handles

Here’s a heads-up: if you have worked with our Online Care Team on Twitter — and you should, they’re swift, efficient, and magnificent — we are changing their Twitter handle. This is part of a larger effort that’s designed…

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Categories: Customer Care, Fact-Checking, Future of the Industry, What's New

Video: How to Adjust the Settings For Your TV and Cable Box

It’s tax season, and with tax season can come a sweet, sweet refund check. With a refund check can come a splurge – like a new TV.

My parents got a new TV a few years ago, and didn’t…

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Categories: Customer Care, Digital Cable, Fact-Checking, How-To

Retransmission Consent All Over Again – Happy New Year

It’s New Year’s Eve in the TV business, and with each New Year’s Eve comes a series of unfortunate negotiations related to retransmission consent disagreements. It’s like global warming: something we all wish would go away, but probably isn’t…

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Categories: Content Delivery, Customer Care, Fact-Checking, Future of the Industry, Programming, Retransmission Consent

Post-Sandy: Updated List of Known Outages with Approximate Repair ETAs

We now have updated street-level information on many TWC outages in most New York City boroughs. However, we are still working on adding Manhattan to this list. As soon as I have information for Manhattan, I’ll update this post.

This…

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Categories: Fact-Checking, In the Community, New York City, Northeast, What's New

Hurricane Sandy Outage Update

TWC services are being restored to many parts of our service area in New York City and New Jersey. Most of the remaining outages are still caused by a loss of power to our customers’ homes, businesses or to the…

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Categories: Corporate Social Responsibility, Fact-Checking, In the Community, New York City

How We’re Helping Customers on Staten Island

If you ask most people that work here, they pretty much like their jobs. I’m really, genuinely proud to work at Time Warner Cable right now. We’re doing everything that we can to help out on Staten Island, and there’s…

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Categories: Corporate Social Responsibility, Customer Care, Fact-Checking, In the Community, New York City, Outages/Service Issues

We Have An Agreement to Carry The NFL Network

A lot of die-hard football fans are going to be very happy to read this, I imagine: We have reached an agreement with the NFL Network to carry the NFL Network and NFL RedZone. You can see…

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Categories: Content Delivery, Cool Stuff, Fact-Checking, In the Community, Programming

Hearst Blackouts: Sick All Over Again

As soon as I get over a cold, I think it’s the last one I’ll ever have. So when the inevitable headache, sneezing and crippling sinus pain crops up again, there’s this layer of existential disappointment on top of…

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Categories: Content Delivery, Customer Care, Fact-Checking, Programming, Retransmission Consent