Known Issues and Squashing Bugs in the iPad App

We launched a really big update to our iPad app last week, featuring a lot of new features, including Remote DVR manager, a grid guide, and more.

This iteration has a lot of features that our customers…

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Categories: Content Delivery, Cool Stuff, Customer Care, Fact-Checking, Future of the Industry, What's New

Fascinating Anonymous Thread From A Cable TV Programming Exec

I saw a particularly interesting thread in the Reddit’s IAMA forums a while back — a thread from a person who claimed to be a TV Exec who handles programming at a cable network. He/she claims to…

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Categories: Cool Stuff, Fact-Checking, Programming

A Good Argument Against A La Carte Pricing

As the Internet face of a large cable company, I hear a lot of stuff, over and over again. One of the most persistent complaints/questions I hear is “why can’t I just pay for the channels I want to…

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Categories: Content Delivery, Fact-Checking, Programming

A Letter From Eugene Mirman, And Some Next Steps

Comedian Eugene Mirman has published a hilarious open letter to Time Warner Cable that pretty much defines the genre. I saw him read it live here in New York recently and my heart just sank…

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Categories: Fact-Checking, In the Community, New York City, What's New

New Infographic: Cable Customer Service In The Age Of Twitter

I can’t even tell you guys how much I love the TWCableHelp team – @twcablehelp if you’re on Twitter. Before they came on board, I was pretty much the only guy talking to customers on Twitter, except I…

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Categories: Cool Stuff, Customer Care, Fact-Checking, Future of the Industry, In the Community, Product Launches, What's New

We Filed A Request For Declaratory Judgment With Viacom This Afternoon

Last week, we pulled a number of channels from our iPad app. The Internet – not exactly a haven for measured discourse or patience for complex ideas – lit up with verbiage more commonly found…

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Categories: Content Delivery, Fact-Checking, New York City, Programming, Retransmission Consent, TV Everywhere, What's New

Programmers Are Kicking The Currents of Change With Feeble Karate: We’re Removing Some Channels From Our iPad App

Our iPad app is colossally popular with pretty much everyone except for the management and legal teams at Fox Cable, Viacom, and Discovery networks. Over 300,000 people have downloaded the app to date and watched selected live…

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Categories: Content Delivery, Cool Stuff, Customer Care, Fact-Checking, Future of the Industry, Product Launches, Programming, TV Everywhere, What's New

MyServices Backend Down in Raleigh, Wilmington NC This Weekend

This is not going to be my favorite blog post that I’ve ever written, but it’s important that our North Carolina customers understand the following:

We are going to be doing some streamlining and routine maintenance on…

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Categories: Customer Care, Fact-Checking, In the Community, Outages/Service Issues

Heavy Demand Crashed Our iPad App Last Night: It’s Not A Good Party Unless You Run Out Of Beer

We were pretty sure that our iPad app was going to be fairly popular, but we had no idea that it was going to be the most downloaded app in the iTunes store yesterday. The demand was…

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Categories: Content Delivery, Cool Stuff, Customer Care, Fact-Checking, Future of the Industry, Outages/Service Issues, Product Launches, Programming, TV Everywhere

Time Warner Cable Reaches Agreement In Principle With Sinclair Broadcasting

Time Warner Cable has reached an agreement in principle with Sinclair Broadcasting for continued carriage of its 28 local stations in TWC markets, and expects to work toward a final agreement in the next seven days.

“We’re pleased to reach…

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Categories: Content Delivery, Fact-Checking, Retransmission Consent