Making Sure Customers Get the Online Help They Need: Blogs, Tweets, and Forums

I don’t mind giving some big credit to the TWCable Help/Online Care Team every chance that I get. They work really, really hard monitoring Twitter and our Facebook page for customer care problems and getting people in touch…

Continue Reading

Categories: Customer Care, Future of the Industry, In the Community, What's New

TWC TV™ App Now Available for iPhone

Minutes after we launched the TWC TV™ for iPad® app last March, people began asking for it on Android and on the iPhone. It’s only natural – the universe of handheld devices is expanding fast, and we’re working hard…

Continue Reading

Categories: Content Delivery, Cool Stuff, Future of the Industry, app

TWC WiFi Finder App Now Available for iOS Devices, in iTunes Store

Shortly before the holidays, I mentioned that our TWC WiFi Finder app was available in the Android Marketplace. Now, you can get the TWC WiFi Finder app for iOS products in the iTunes store, too. (Linked…

Continue Reading

Categories: Broadband Penetration/Deployment, Cool Stuff, Future of the Industry, In the Community, Product Launches, What's New, app

The Wait Is Over: All Time Warner Cable Customers With HBO Can Now Use HBO GO/MAX GO

Finally, something we have all been waiting for. You have no idea how much it pleases me to be able to say this.

Today, right this minute, after a long negotiation and a brief beta test:

TIME WARNER…

Continue Reading

Categories: Content Delivery, Cool Stuff, Future of the Industry, In the Community, Product Launches, Programming, What's New

The HBO GO/MAX GO Beta Trial Starts Today

We’re all pretty excited to finally be delivering HBO GO/MAX GO to our customers after a short beta trial. That trial starts today and should last several days, with the HBO GO/MAX GO app available to all…

Continue Reading

Categories: Android, Content Delivery, Cool Stuff, Customer Care, Future of the Industry, Product Launches, TV Everywhere, What's New

Relax – We’re Not Going to Pull the MSG Network

You may have heard that we’re having a business dispute with MSG networks, a fairly normal occurrence for this time of year. It’s becoming pretty standard in the cable world. Programming costs are skyrocketing, and networks try to make us…

Continue Reading

Categories: Content Delivery, Customer Care, Digital Cable, Future of the Industry, In the Community, New York City, Northeast, Programming, Retransmission Consent

We Just Signed a Deal To Deliver HBO GO and MAX GO to Our Customers

Everything, absolutely EVERYTHING that I have posted on here, on my Twitter page, and seen on our Facebook page for the past 6 months or more has been met with the same followup questions:

• When are you getting

…

Continue Reading

Categories: Content Delivery, Cool Stuff, Customer Care, Future of the Industry, Product Launches, Programming, What's New

Now Launching the TWC TV App for Android Phones

A couple weeks ago, we announced that we were launching our TWC TV App for Android Tablets. A number of people were excited, and a number of other people said “hey great, when can I use it…

Continue Reading

Categories: Android, Content Delivery, Cool Stuff, Future of the Industry, Product Launches, What's New, app

Launching the My TWC™ App for Android Phones, Tablets

We’re releasing Android-based apps thick and fast this holiday season. Following the release of our WiFi Finder last week, we are pleased to offer the My TWC™ app available this Thursday in the Android marketplace. Again, this kind of…

Continue Reading

Categories: Android, Content Delivery, Customer Care, Future of the Industry, Product Launches, What's New, app

TWC WiFi Finder App, Now in Android Marketplace

Here’s some decent news for our customers in Southern California – and eventually, the rest of the country: today, RIGHT THIS VERY MINUTE, we launched an app that will allow you to locate and log into any Time Warner…

Continue Reading

Categories: Android, Broadband Penetration/Deployment, Cool Stuff, Customer Care, Future of the Industry, Product Launches, What's New, app