How to Learn More About and Program Your Remote

I was surprised to learn that one of the top categories of calls into our care centers in the Northeast are calls related to remote controls. We have several colors, shapes and sizes of remotes and it can be tough…

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Categories: Customer Care, How-To, What's New

How to Block Titles Using Navigator’s Parental Controls

Something about softcore ripoffs of bad mainstream movies (“The Hills Have Thighs,” “The Devil Wears Nada”) just cracks me up.  They’re hilarious examples of bad movies being made even worse.

However, I’m not a parent. If I was, I…

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Categories: Content Delivery, Customer Care, How-To, In the Community, TWC on TV

Why I Watch HDTV Instead of Standard TV

Since my wife and I bought our first home last summer, I have been slowly feeling more and more like an adult. And thankfully the previous owner pre-wired the house with built in…

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Categories: Carolinas, Content Delivery, Cool Stuff, Future of the Industry, Hawaii, How-To, Kansas City, Northeast, Product Launches, Texas, What's New

Know Your Computer Needs and Your Need for Speed

I never used to know a thing about computers or high speed Internet.   Now, as a Time Warner Cable employee, I’ve learned a thing or two. I thought I’d share a few tips (with help from our IT guru,…

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Categories: How-To, What's New

How to Help the Online Care Team Help You: Taking a ScreenCap

Sometimes the Internet doesn’t work the way we want it to. It’s maddening when that happens, because 99.9999 percent of the time, it works great. You open a browser, type in a URL, and a few clicks later you’re buying…

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Categories: Fact-Checking, How-To, In the Community, Outages/Service Issues, What's New

Splicing Fiber Optic Cable

A little while back, I posted about the differences between coaxial and fiber-optic cable. One of our folks out in Southern California saw the post and brought this to my attention: a video of one of…

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Categories: Broadband Penetration/Deployment, Cool Stuff, How-To, What's New

How to record (and save space) on your DVR with the new Navigator

Recently, we’ve posted a few updates about the Navigator on-screen program guide roll out that began in Austin and have given people an overview of features and tips on changing the aspect ratio on their HD…

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Categories: How-To, Product Launches, Texas, What's New

How to adjust your television display settings with the new Navigator on-screen program guide

The new Navigator on-screen guide has rolled out to customers in Central Texas and no doubt, some customers have questions about settings, capabilities and more.  One question we received from reader Bill asked us was how…

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Categories: How-To, What's New