Cleaning Up After Irene: Not As Bad As It Could Have Been

Hurricane Irene came and went. There’s no shortage of talk online about how New York City overreacted to the storm. To that I say “whatever, man.” Social media is cool and all, but talk is cheaper now than ever before.…

Continue Reading

Categories: Cool Stuff, Customer Care, In the Community, New York City, Northeast, Outages/Service Issues

Bug Fix for iPad App Now Live in Apple Store

We released a pretty significant update to our iPad app a few weeks ago. And as I posted recently, we found some bugs and hiccups in the live production of the update that didn’t present themselves beforehand.…

Continue Reading

Categories: Content Delivery, Cool Stuff, Customer Care, Outages/Service Issues, TV Everywhere

MyServices Backend Down in Raleigh, Wilmington NC This Weekend

This is not going to be my favorite blog post that I’ve ever written, but it’s important that our North Carolina customers understand the following:

We are going to be doing some streamlining and routine maintenance on…

Continue Reading

Categories: Customer Care, Fact-Checking, In the Community, Outages/Service Issues

Heavy Demand Crashed Our iPad App Last Night: It’s Not A Good Party Unless You Run Out Of Beer

We were pretty sure that our iPad app was going to be fairly popular, but we had no idea that it was going to be the most downloaded app in the iTunes store yesterday. The demand was…

Continue Reading

Categories: Content Delivery, Cool Stuff, Customer Care, Fact-Checking, Future of the Industry, Outages/Service Issues, Product Launches, Programming, TV Everywhere

Blame It On the Sun: Solar Interference Season is Upon Us

Sun fade, sun outage, sun transit. It goes by many names, but what is casually known as solar interference is still the same phenomenon that occurs twice a year, frustrating TV watchers worldwide.

Starting last Saturday it’s possible you’ve…

Continue Reading

Categories: Customer Care, Outages/Service Issues

There’s Nothing Wrong With Your TV Set: It’s Solar Interference Season Again

Between now and October 15th, there’s a chance that your TV set will start acting kind of crazy – maybe a black screen, image tiling or freezing. There’s no need to call us, an exorcist or…

Continue Reading

Categories: Cool Stuff, Fact-Checking, In the Community, Outages/Service Issues

Update: TWC Reacts to ‘Monster Storm’ in New York City

We have good news, and it will get better.

This afternoon it was announced that service has been restored to more than 75% of affected customers in areas of Brooklyn and Staten Island, while several Queens neighborhoods…

Continue Reading

Categories: Customer Care, In the Community, Outages/Service Issues

How to Help the Online Care Team Help You: Taking a ScreenCap

Sometimes the Internet doesn’t work the way we want it to. It’s maddening when that happens, because 99.9999 percent of the time, it works great. You open a browser, type in a URL, and a few clicks later you’re buying…

Continue Reading

Categories: Fact-Checking, How-To, In the Community, Outages/Service Issues, What's New

Launching Switched Digital Video in NYC, Free Tuning Adapters for TiVo Users

We are beginning to roll out the first phase of our Switched Digital Video (SDV) channel delivery system this week in New York City. Once channels are delivered using SDV they will no longer be available to CableCARD…

Continue Reading

Categories: Content Delivery, Outages/Service Issues, Product Launches

Time Warner Cable Is Prepared to Deal With the Rogue Satellite

You may have heard that a rogue satellite is drifting out of its orbit and threatening to disrupt America’s cable television service. That sentence is one I never, ever, thought I would type.

From the

Continue Reading

Categories: Cool Stuff, Outages/Service Issues