Fascinating Interview About Cellular Network Infrastructure

I read an incredibly fascinating interview in BoingBoing this week, an interview that explained why cell and wireless networks get swamped during a huge crisis. Network access is tough at SXSW, when thousands of people are hitting a relatively small…

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Categories: Broadband Penetration/Deployment, Cool Stuff, Future of the Industry, In the Community, Outages/Service Issues, Wireless

How We’re Helping Customers on Staten Island

If you ask most people that work here, they pretty much like their jobs. I’m really, genuinely proud to work at Time Warner Cable right now. We’re doing everything that we can to help out on Staten Island, and there’s…

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Categories: Corporate Social Responsibility, Customer Care, Fact-Checking, In the Community, New York City, Outages/Service Issues

Spring Cleaning Means Squirrel Damage for Time Warner Cable

No matter where you live April is a time when many of us do our spring cleaning, both in the inside of our homes and outside on our yards and landscaping. Time Warner Cable (TWC) does its own…

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Categories: Carolinas, Content Delivery, Customer Care, Digital Cable, Kansas City, Mid-West, New York City, Northeast, Ohio, Outages/Service Issues, Programming, Texas, Wisconsin

More Fried Fiber-Optics: Anatomy of an Outage in Queens

As some of you may recall, we had a decent-sized outage in Bayside, Queens, NYC last week. It wasn’t catastrophic – affected maybe 10,000 customers – but it was big enough to be worth mentioning on Facebook and our online…

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Categories: Broadband Penetration/Deployment, Content Delivery, Cool Stuff, Customer Care, Digital Cable, Fact-Checking, In the Community, New York City, Outages/Service Issues, What's New

Cleaning Up After Irene: Not As Bad As It Could Have Been

Hurricane Irene came and went. There’s no shortage of talk online about how New York City overreacted to the storm. To that I say “whatever, man.” Social media is cool and all, but talk is cheaper now than ever before.…

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Categories: Cool Stuff, Customer Care, In the Community, New York City, Northeast, Outages/Service Issues

Bug Fix for iPad App Now Live in Apple Store

We released a pretty significant update to our iPad app a few weeks ago. And as I posted recently, we found some bugs and hiccups in the live production of the update that didn’t present themselves beforehand.…

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Categories: Content Delivery, Cool Stuff, Customer Care, Outages/Service Issues, TV Everywhere

MyServices Backend Down in Raleigh, Wilmington NC This Weekend

This is not going to be my favorite blog post that I’ve ever written, but it’s important that our North Carolina customers understand the following:

We are going to be doing some streamlining and routine maintenance on…

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Categories: Customer Care, Fact-Checking, In the Community, Outages/Service Issues

Heavy Demand Crashed Our iPad App Last Night: It’s Not A Good Party Unless You Run Out Of Beer

We were pretty sure that our iPad app was going to be fairly popular, but we had no idea that it was going to be the most downloaded app in the iTunes store yesterday. The demand was…

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Categories: Content Delivery, Cool Stuff, Customer Care, Fact-Checking, Future of the Industry, Outages/Service Issues, Product Launches, Programming, TV Everywhere

Blame It On the Sun: Solar Interference Season is Upon Us

Sun fade, sun outage, sun transit. It goes by many names, but what is casually known as solar interference is still the same phenomenon that occurs twice a year, frustrating TV watchers worldwide.

Starting last Saturday it’s possible you’ve…

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Categories: Customer Care, Outages/Service Issues

There’s Nothing Wrong With Your TV Set: It’s Solar Interference Season Again

Between now and October 15th, there’s a chance that your TV set will start acting kind of crazy – maybe a black screen, image tiling or freezing. There’s no need to call us, an exorcist or…

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Categories: Cool Stuff, Fact-Checking, In the Community, Outages/Service Issues